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  2. 2015
  3. January
  4. I
  5. Importance of Security Agency.
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Good day! I am Carmela I. Gonzales Cheng, a Marketing Management major from St. Scholastica’s College. The questionnaire seeks to find out the preference of corporate clients towards the security services being availed of by the companies from the security agencies and how it is stable to satisfy the client’s expectations toward the security services.

All answers will be treated with utmost confidentiality and will be used solely for academic purposes.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
What kind of industry do you fall under?
 
Financial
 
Academe
 
Food and Beverage
 
Lifestyle/Entertainment
 
Real Estate
 
Private Institution
 
Other (Please specify):
 
 
 
 
What are the employment terms of your security personnel?
 
Contractual basis
 
Direct hires
 
Other (please specify):
 
 
 
 
What are the usual problems you have encountered with your security guards?
 
Negligence of duty
 
Disrespect towards company employees and guests
 
Improper Dress Code
 
Habitual borrowing of money from fellow security personnel resulting to conflict
 
Being intoxicated while on duty
 
Other (please specify):
 
 
 
 
What are the usual problems you encounter from the security personnel?
 
Salary issues (disputes, delay, discrepancies, etc.)
 
Deploying incompetent security personnel
 
Being lax when deploying replacement security personnel
 
Other (please specify):
 
 
 
 
What are the incentives do you offer towards efficient security personnel?
 
Attendance Bonuses
 
13th month pay
 
Overtime pay
 
Christmas Bonus
 
Other (please specify):
 
 
 
 
How long is your service arrangement for your security services?
 
1 month
 
3 months
 
6 months
 
12 months
 
Other (please specify):
 
 
 
Rank the following security items based on their level of importance. 5 stars as the highest and 1 star as the lowest.
Physical presence
Security equipment
Knowledge of policies
Emergency response
Security process
 
 
 
Which of the following protective items do your hosted security guards carry? 
 
Bomb/drug sniffing dogs
 
Safety Firearms
 
Metal detectors
 
First Aid kits
 
Stun guns
 
Flashlights
 
Security Batons
 
Handcuffs
 
Tear gas
 
Other (please specify):
 

 
 
As a client, how will you rate the importance of the following protective devices? Check the boxed below with 1 being not important at all and 5 being extremely important. 
Not important at all Not very important Somewhat important Very important Extremely important
Bomb/drug sniffing dogs
Safety firearms
Metal detectors
First Aid Kits
Stun guns
Flashlights
Security Batons
Handcuffs
Tear Guns
 
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