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Surveys
2009
November
I
Incident Management
Incident Management
TBI Helpdesk Customer Satisfaction Survey
Hello,
You are invited to participate in our on going customer satisfaction assesment and rate our performance according to speed, handling and final outcome.
Your participation in this study is completely voluntary. Survey responses are anonymous, strictly confidential and data from the survey will be reported only in the aggregate.
It is very important for us to learn your opinions. Don't forget to click "SUBMIT" at the end, and thank you very much for your time and support.
*
Was your request for the IT dept. or Facilities dept.?
IT
Facilities
*
How satisfed are you with the time taken for the initial respone to your request?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
How satisfied are you with the way your request was handled overall?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
How satisifed generally are you with the outcome?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Please help us improve our service by explaining the ratings you have given us in the comment section below. You may also include any other comments, suggestions or feedback.
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