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  2. 2015
  3. June
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  5. Indonesian Chemicals Market Assessment - TEST LINK
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Exit Survey
 
 
Thank you for participating in this survey. We will be asking questions about various laboratory products including solvents, organics and inorganics, microscopy stains, chromatography columns, culture media, raw materials, lab water and reagents. It is important to answer each question in the survey. There are no right or wrong answers. If you are unsure of the exact answer, please provide your best guess.

Your inputs are very important to us. They will be kept strictly confidential and used in aggregate with other respondents. We estimate that this will take roughly 15-20 minutes.
 
 
 
* First Name
   
 
 
 
* Last Name
   
 
 
 
* Position:
   
 
 
 
* Company:
   
 
 
 
* Phone:
   
 
 
 
* Email Address:
   
 
 
 
* Q1. In which industry is your company operating? Please check:
 
Food
 
Beverage
 
Academe Research
 
Government Research
 
Independent Research
 
Third-Party (testing) Laboratory
 
Clinical/Diagnostic Laboratory
 
Pharmaceutical
 
Cement
 
Mining
 
Power/Energy
 
Cosmetics
 
Semiconductor
 
Chemicals
 
Electronics
 
Palm Oil
 
Others, please specify:
 
 
 
 
* Q2. In which departments of your company are you currently affiliated with?
 
Production
 
R&D
 
QA/QC
 
Sales and Marketing
 
Procurement
 
Others, please specify:
 
 
 
Q3. In your company, how are purchasing decisions shared between the different deparments? (Click this for the definition of terms)
Decision Maker Influencer Not applicable
* Procurement
* QA/QC Laboratory
* Research & Development
* Upper management
* Others: (Specify below)
 
 
Others:
   
 
 
 
* Q4. Based on your knowledge, what is your company’s market share (in %) in the industry (i.e. 15% of the market)?
   
 
 
 
* Q5. How much of your annual revenues (in %) go to chemical and laboratory equipment purchase (i.e. 10% goes to chemicals)?
   
 
 
Q6. Which is your preferred route of purchase? Please provide a split for the frequency of purchase from each route (i.e. 80% directly from manufacturers and 20% from distributors) and the advantages and/or disadvantages for each route.
%AdvantagesDisadvantages
Directly from manufacturers
Through Distributors
 
 
 
Q7.1. In your opinion, how much would you estimate the value (in IDR) chemicals used by your laboratory in a month? Please check:
 
 
 
Q7.2. In your opinion, how much would you estimate the value (in IDR) of laboratory consumables (chromatography column, cuvettes, pipette tips, filter paper, etc.) used by your laboratory in a month?
 
 
 
Q7.3. In your opinion, how much would you estimate the annual budget (in IDR) of laboratory equipment acquisition and maintenance?
 
 
 
Q7.3.1. How much is your annual maintenance budget for all your equipment?

Spare parts
 
 
Labor costs
 
 
 
Q7.3.2. Which of the following equipment do you have?
 
Infrared Spectrophotometer (IR)
 
Fourier Transform – Infrared Spectrophotometer (FT-IR)
 
Liquid Chromatograph-Mass Spectrophotometer (LC-MS)
 
Polymerase Chain Reactor (PCR)
 
Rapid Microbiology Detection System
 
Gas Chromatography (GC)
 
Atomic Absorption Spectrophotometer (AAS)
 
UV-Visible Spectrophotometer (UV-Vis)
 
Inductively Coupled Plasma (ICP)
 
High Performance Liquid Chromatography (HPLC)
 
Mass Spectrophotometer (MS)
 
Sterility Testing (Close/Open)
 
Gas Chromatograph-Mass Spectrophotometer (GC-MS)
 
Others, please specify (separate with a comma if more than one)
 

 
 
 
Q7.3.3. Which of the following equipment do you plan to acquire in the next 1-3 years?
 
Gas Chromatography (GC)
 
High Performance Liquid Chromatography (HPLC)
 
Fourier Transform – Infrared Spectrophotometer (FT-IR)
 
Gas Chromatograph-Mass Spectrophotometer (GC-MS)
 
UV-Visible Spectrophotometer (UV-Vis)
 
Polymerase Chain Reactor (PCR)
 
Liquid Chromatograph-Mass Spectrophotometer (LC-MS)
 
Mass Spectrophotometer (MS)
 
Infrared Spectrophotometer (IR)
 
Sterility Testing (Close/Open)
 
Inductively Coupled Plasma (ICP)
 
Atomic Absorption Spectrophotometer (AAS)
 
Rapid Microbiology Detection System
 
Others, please specify (separate with a comma if more than one)
 

 
 
Q8.1. Has your spending of laboratory products (i.e. solvents, reagents, laboratory equipment, microbiology spending, and related consumables) increased in the past 3 years? Please check and indicate the rate of change in percentage and market drivers that led to this trend.
Internal Data Structure Error
 
 
 Not applicable, please
leave the space below blank
Not applicable, please
leave the space below blank
No change
 
 
Q8.2. Do you expect your spending on laboratory products (i.e. solvents, reagents, laboratory equipment, microbiology spending, and related consumables) to increase in the next 1-3 years? Please check and indicate the expected rate of change in percentage, and potential factors that would drive this trend.
Internal Data Structure Error
 
 
Internal Data Structure Error
 
 
Q9. How important is each of the following attributes when choosing your brands/suppliers?
Very Important Somewhat Important Can't Say Somewhat Not Important Not Important at All
* Quality
* Reputation as a dealer
* Regulatory compliance
* Brand
* Aftersales service
* Price
* Lead time (delivery)
 
 
Q10.1. In your opinion, how much spending goes for each of the following products monthly? Kindly indicate actual spending below:
Actual Spend (in IDR) Expected Increase (in %) within the next 1-3 years
* Operations (i.e. glassware, common chemicals such as acids, bases, and buffers, reagent bottles, desiccant, etc.)
* Analysis and Instrumentation (i.e. chromatography columns, solvents/reagents, pipette tips, cuvettes, reference standards, lamps, etc.)
* Microbiological Testing (i.e. culture media, air samplers, hygiene monitoring, ready-to-use culture media, microscopy staining, membrane filters, sterility testing, etc.)
* Lab Water (i.e. filters, water and food analysis, etc.)
* Specialty Chemicals (i.e. proteins, enzymes, antibodies, vitamins, etc.)
 
 
Q10.2 On a monthly basis:
Response (note: figures should be reported in IDR)
* How much do you spend on raw materials?
* Of this, how much goes to the purchase of API and excipients?
* What are your criteria in choosing API and excipient? Please specify.
* How much do you spend on filters for production?
* What are you criteria for choosing filters? Please specify.
 
 
 
* Q11.1. Referring to the product with highest monthly spending (Q10.1), who is your current supplier/brand?
 
HACH
 
Pall
 
Invitrogen
 
Waters
 
SAMART – Smart Lab
 
Elga
 
BD (DIFCO)
 
Merck Millipore
 
GE Healthcare Life Sciences (Whatman)
 
Thermo-Fisher (including Oxoid)
 
Ajax
 
Lohman
 
Corning
 
BASF
 
Macco
 
Sartorius
 
Partec
 
JT Baker or Mallinckrodt-Baker
 
Kirsch
 
Sigma-Aldrich
 
Others, please specify:
 
 
 
Q12.2. How satisfied are you with your most used supplier/brand (your answer in 12.1) in terms of overall performance?
Extremely Satisfied Very Satisfied Satisfied Somewhat Satisfied Not Satisfied
*  
 
 
Q12.3. Please rate how much you agree or disagree that your most used supplier/brand (i.e., Answer in Q12.1) delivers on the following attributes:
Definitely Agree Somewhat Agree Can't Say Somewhat Disagree Definitely Disagree
* Supplies good quality products
* Reliable brand
* Affordable price
* Short lead time/Fast delivery service
* Provides helpful sales service
* Good reputation as supplier
 
 
Q13. To which brands do you associate each attribute below the most? (Select all the apply.)
Pall Sartorius Merck Millipore Macco BASF Lohman Kirsch Thermo-Fisher Elga No company is associated with this attribute
* Short lead time/Fast delivery service
* Reliable brand
* Affordable price
* Good reputation as supplier
* Supplies good quality products
* Provides helpful sales service
 
 
Q13. To which brands do you associate each attribute below the most? (Select all the apply.)
Merck Millipore Sigma-Aldrich GE Healthcare Life Sciences (Whatman) Invitrogen BD (Difco) Corning Partec Pall Elga Sartorius Thermo-Fisher No company is associated with this attribute
* Supplies good quality products
* Reliable brand
* Affordable price
* Short lead time/Fast delivery service
* Provides helpful sales service
* Good reputation as supplier
 
 
Q13. To which brands do you associate each attribute below the most? (Select all the apply.)
JT Baker or Mallinckrodt-Baker Merck Millipore Waters Ajax HACH Elga SAMART – Smart Lab Thermo-Fisher/Thermo-Scientific Pall No company is associated with this attribute
* Supplies good quality products
* Reliable brand
* Affordable price
* Short lead time/Fast delivery service
* Provides helpful sales service
* Good reputation as supplier
 
 
Q13. To which brands do you associate each attribute below the most? (Select all the apply.)
Thermo-Fisher (Oxoid) 3M BD (Difco) Pall Sartorius Merck Millipore Elga No company is associated with this attribute
* Supplies good quality products
* Reliable brand
* Affordable price
* Short lead time/Fast delivery service
* Provides helpful sales service
* Good reputation as supplier
 
 
 
* Q14. Based from experience in your specific industry, please rank the following in terms of price (from most expensive to most affordable).
Pall
Sartorius
Merck Millipore
Macco
BASF
Lohman
Kirsch
Thermo-Fisher
Elga
 
 
 
* Q14. Based from experience in your specific industry, please rank the following in terms of price (from most expensive to most affordable).
Merck Millipore
Sigma-Aldrich
GE Healthcare Life Sciences (Whatman)
Invitrogen
BD (Difco)
Corning
Partec
Pall
Elga
Sartorius
Thermo-Fisher
 
 
 
* Q14. Based from experience in your specific industry, please rank the following in terms of price (from most expensive to most affordable).
JT Baker or Mallinkcrodt-Baker
Merck Millipore
Waters
Ajax
HACH
Elga
SAMART-Smart Lab
Thermo-Fisher/Thermo-Scientific
Pall
 
 
 
* Q14. Based from experience in your specific industry, please rank the following in terms of price (from most expensive to most affordable).
Thermo-Fisher (Oxoid)
3M
BD (Difco)
Pall
Sartorius
Merck Millipore
Elga