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  5. Infrastructure Function Service Feedback
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Hello,

Matrix Systems employees are requested to provide their valuable feedback on Network and Infrastructure services provided by Infrastructure Function.  Response to all questions is mandatory.

Thanks for your feedback.
 
 
 
 
* Does the Infrastructure Function Staff respond timely?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
* Are the problems fixed in due time?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
* Does the resolution correct the issues faced?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
* Are the corrections temporary?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
* Does any other issue arise during resolution of concerned ticket?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
* Does the Technical Support Representative understand the problem?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
* Are you kept updated on the progress till issues resolution?
 
Always
 
Usually
 
Sometimes
 
Rarely
 
Never
 
 
 
Would you like to give suggestions for improving Infrastructure Function Service Quality?
   
 
Infrastructure Function Service Feedback