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Reading Terminal In-Market Survey
 
 
I am working with the Market and may I have ten minutes of your time to ask you some questions that may help the Market?

Before, I start, let me ask you two qualifying questions:

1. Have you eaten or made a purchased at the Market today? (IF NO, Thank them and end survey)

2. Do you live in the Greater Philadelphia Metropolitan Area? (If NO, Thank them and end survey)

Great!
 
 
* What are the primary reason(s) you are at Reading Terminal Market (Market) today? (READ CHOICES AND SELECT ALL THAT APPLY)
 
SHOP FOR FOOD
 
EAT AT MARKET
 
SOCIALIZE
 
AS ENTERTAINMENT
 
OTHER
 

 
 
* Today, what was your primary mode of transportation to the Market? (READ CHOICES AND SELECT ONE)
 
WALK
 
CAR
 
PUBLIC TRANSIT
 
BICYCLE
 
OTHER
 
 
* Today, from how many vendors did you make a purchase?
   
 
 
* Including today, how many times you visited the Market in the past 30 days?
   
 
 
* During today's visit, how much did you spend? (ENTER WHOLE DOLLAR AMOUNT)
$    
 
 
SKIP
   
 
 
SKIP
   
 
 
* Are you visting the Market: (READ CHOICES AND SELECT ALL THAT APPLY)
 
ALONE
 
WITH SPOUSE/PARTNER
 
CHILDREN
 
FAMILY (OTHER ADULTS)
 
WITH FRIENDS OR COLLEAGUES

 
 
* Which of the following vendor types did you buy from today? (READ CHOICES AND SELECT ALL THAT APPLY)
 
PRODUCE
 
MEAT/POULTRY
 
FISH/SEAFOOD
 
RESTAURANTS/FOOD COURT
 
BAKERY
 
FOOD ITEMS LIKE CHEESE, WINE, COFFEE BEANS, DAIRY, SPICES, CANDY, ETC
 
PENNSYLVANIA DUTCH VENDORS
 
NON FOOD

 
 
* About how long have you been at the Market today? (IN MINUTES)
   
 
 
* In the past 12 months, have you attended any of the following activities or events at the Market? (READ CHOICES AND SELECT ALL THAT APPLY)
 
COOKING CLASSES AT LA CUCINA
 
MARKET TOURS
 
MIDDAY MELODIES - LUNCHTIME CONCERTS
 
ICE CREAM FESTIVAL - JULY
 
PENNSYLVANIA DUTCH FESTIVAL - AUGUST
 
HARVEST FESTIVAL - OCTOBER
 
READING TERMINAL HOLIDAY RAILROAD - NOVEMBER
 
VALENTINE TO THE MARKET (FUNDRAISING EVENT)- FEBUARY
 
PHILADELPHIA INTERNATIONAL FLOWER SHOW - MARCH
 
SCRAPPLEFEST - MARCH
 
NONE

 
 
* Have you visited the Market on Sunday?
 
YES
 
NO (SKIP NEXT QUESTION)
 
On a scale of 1 to 10 with 1 being Not Satisfied and 10 meaning Very Satisfied, how was your Sunday Market shopping experience?
VERY LOW = 1 2 3 4 5 6 7 8 9 VERY HIGH = 10
SUNDAY SHOPPING AT THE MARKET
 
 
* If the Market were open past 6 PM on some weekdays, how likely would you shop in the evening?
 
VERY LIKELY
 
LIKELY
 
NOT LIKELY
 
DON'T KNOW
 
 
* How late should the Market stay open to be convenient for you to shop in the evening?
 
NOT INTERESTED BEYOND 6 PM
 
6:30
 
7:00
 
7:30
 
8:00
 
8:30 OR LATER
 
 
* The Market now opens at 8:00 AM; however, if the Market opened earlier at 7:00 AM, how likely would you shop in the morning?
 
VERY LIKELY
 
LIKELY
 
NOT LIKELY
 
DON'T KNOW
 
 
* When shopping at the Market, how often have you experienced early vendor closing? (CHECK ONE)
 
ALWAYS
 
OFTEN
 
SOMETIMES
 
SELDOM
 
NEVER
 
 
When choosing to shop at the Market, how Important is Quality for each of the following items? Then for each item, how Satisfied are you with the Quality of those items at the Market? (TWO CHECKS PER ITEM)
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
12345671234567
* PRODUCE
* MEAT/POULTRY
* FISH/SEAFOOD
* BAKERIES
* SPECIALTY FOOD PRODUCTS
* RESTAURANTS/FOOD COURT
 
 
* From the previous question on Quality, for which food group is Quality is the MOST imporant? (READ CHOICES AND SELECT ONE)
 
MEAT/POULTRY
 
PRODUCE
 
FISH/SEAFOOD
 
BAKERIES
 
SPECIALTY FOOD PRODUCTS
 
RESTAURANTS/FOOD COURT
 
 
On a scale of 1 to 7, How Important are each of the following attributes are in choosing to shop at the Market and then on the same 1 to 7 scale tell me how Satisifed you are with the Market on those attributes.
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
12345671234567
* LOW PRICES
* PRESENCE OF ORGANIC PRODUCE
* CONVENIENT LOCATION
* PERSONAL SAFETY OUTSIDE MARKET
* CLEANLINESS OF MARKET
* PENNSYLVANIA DUTCH VENDORS
* PERSONAL SERVICE
* PRESENCE LOCAL PRODUCTS
* RESTAURANTS/FOOD COURT
* SALES
* SHOPPING EXPERIENCE
 
On a scale from 1-10, overall, how Satisfied are you with shopping at Reading Terminal Market:
Very Unsatisfied = 1 2 3 4 5 6 7 8 9 Very Satisfied = 10
* SATISFACTION
 
 
* Based on your experience shopping at Reading Terminal Market, on a scale of 0 to 10 with 0 meaning Very Unlikely and 10 being Very Likely, how likely would you be to recommend the Market to a friend or colleague as a place to shop for food?
«VERY UNLIKELY = 0VERY LIKELY = 10»
012345678910
 
 
* I will read to you a list of 8 slogans, which slogan, if any, do you best assocaiate with the Market? (READ CHOICES AND SELECT ONE)
 
FRESH & LOCAL EVERYDAY
 
GREAT FOOD. GREAT VALUE
 
INGREDIENTS FOR LIFE
 
ONE PLACE. YOUR PLACE
 
SAVE MONEY. LIVE BETTER
 
SELLING HIGHEST QUALITY NATURAL AND ORGANICS
 
SERVING OUR NEIGHBORS ONE AT A TIME
 
TRADITIONALLY FRESH
 
NONE
 
 
* What is the name of your primary food store, that is, where you spend the most money on food.
 
ACME
 
ALDI
 
COSTCO
 
DIBRUNO BROS.
 
GENUARDI'S
 
PATHMARK
 
READING TERMINAL MARKET
 
RITTENHOUSE MARKET
 
SAVE-A-LOT
 
SHOPRITE
 
SUPERFRESH
 
THE FRESH GROCER
 
THRIFTWAY
 
TRADER JOE'S
 
WAL-MART
 
WEGMANS
 
WHOLE FOODS MARKET
 
NONE OF ABOVE (SKIP NEXT QUESTION)
 
 
From a list I will read on a scale of 1 to 6 with 1 being Not Important and 6 being Very Important, tell me the importance is each attribute is in chosing your primary food store. Then on the same 1-6 scale, tell me your satisfaction with each attribute at your primary food store.
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
123456123456
LOW PRICES
QUALITY PRODUCE
QUALITY MEATS
CONVENIENT LOCATION
UNIQUE PRODUCTS
SELECTION OF PRODUCE
CLEANLINESS OF STORE
PERSONAL SERVICE
SELECTION OF ORGANIC PRODUCE
SELECTION OF LOCAL PRODUCTS
SHOPPING EXPERIENCE
SALES
INSTORE FOOD SERVICE
 
From all the food stores in the Philadelphia area, please tell me the store at is BEST in each of the following categories? (READ COLUMN HEADING AND SELECT ONE FOOD STORE PER COLUMN)
BEST PRICES BEST QUALITY FRESH FOODS BEST PLACE TO DISCOVER NEW FOODS BEST ETHNIC FOOD SELECTION BEST FOOD SHOPPING EXPERIENCE
ACME
ALDI
COSTCO
DIBRUNO BROS.
GENAUARDI'S
PATHMARK
READING TERMINAL MARKET
RITTENHOUSE MARKET
SAVE-A-LOT
SHOPRITE
BEST PRICES BEST QUALITY FRESH FOODS BEST PLACE TO DISCOVER NEW FOODS BEST ETHNIC FOOD SELECTION BEST FOOD SHOPPING EXPERIENCE
SUPERFRESH
THE FRESH GROCER
THRIFTWAY
TRADER JOE'S
WAL-MART
WEGMANS
WHOLE FOODS
ANOTHER:
 
 
* Is your primary food store the closest or most convenient food store located near you?
 
YES (SKIP NEXT QUESTION)
 
NO
 
 
Because your Primary food store is not the closest or most convenient food store located near you - from a list that I will read, which of the following reason(s) do you primarily shop at that store (instead of the closest): (READ CHOICES AND CHECK ALL THAT APPLY)
 
LOWER PRICES (GENERALLY)
 
LOWER PRICES ON SPECIFIC ITEM(S) YOU WANTED
 
BETTER VARIETY AND SELECTION OF GROCERY ITEMS
 
BETTER QUALITY AND VARIETY OF FRESH FOODS (PRODUCE, MEAT, FISH, BAKERY, ETC)
 
LIKE THEIR BRANDS
 
JUST HABIT OR MORE FAMILIER
 
ABLE TO SHOP MORE QUICKLY
 
BETTER CUSTOMER SERVICE
 
BETTER SELECTION OF ORGANIC, ETHNIC, OR SPECIAL-DIET FOODS
 
CLEANER STORE
 
OTHER
 

 
 
* Which of the following Markets have you visited in the past 30 days?(Select all that apply)?
 
CLARK PARK FARMERS MARKET
 
FITLER SQUARE FARMERS MARKET
 
ITALIAN MARKET
 
HEADHOUSE FARMERS MARKET
 
RITTENHOUSE SQUARE FARMERS MARKET
 
OTHERS
 
NONE OF ABOVE

 
 
* Do you own or have access to a car to shop for food?
 
YES
 
NO (SKIP NEXT TWO QUESTIONS)
 
 
Have you ever used the Parkway Garage at 12th Street and Filbert to shop at Reading Terminal Market?
 
YES
 
NO
 
 
Were you aware of the discounted parking program at the Parkway Garage at 12th and Filbert if you made a $10 purchase or more at the Market?
 
YES
 
NO
 
 
* Which Philadelphia newspapers, if any, do you regularly read? (READING CHOICES AND CHECK ALL THAT APPLY)
 
AL DIA
 
CITY PAPER
 
DAILY NEWS
 
INQUIRER
 
METRO
 
PHILADELPHIA GAY NEWS
 
PHILADELPHIA WEEKLY
 
SOUTH PHILADELPHIA REVIEW
 
TRIBUNE
 
WEEKLY PRESS/REVIEW
 
NONE OF THE ABOVE

 
From the following 6 radio stations in Philly that I will read, if you listen to it, tell me if it's in the Morning, Afternoon, Evening, or Late at Night? (READ LIST, CHECK ALL THAT APPLY)
MORNING AFTERNOON EVENING LATE NIGHT N/A
* WXPN 88.5 FM UNIVERSITY OF PENNSYLVANIA PUBLIC RADIO
* WHYY 90.0 NATIONAL PUBLIC RADIO
* WRTI 90.1 FM TEMPLE UNIVERSITY PUBLIC RADIO
* WBEB 101.1 FM "B101"
* WRNB 107.9 RNB PHILLY
* KYW 1060 AM NEWRADIO
* WHAT 1340 AM MUSIC
 
 
* From the list I will read to you, what types of social media do you use? (READ LIST, SELECT ALL THAT APPLY)
 
BLOGS
 
FACEBOOK
 
FOURSQUARE
 
LINKEDIN
 
MYSPACE
 
TWITTER
 
YOU TUBE
 
NONE

 
 
* Do you currently have a Smart Phone, such as an iPhone or Android?
 
CURRENTLY HAVE OR PLAN TO BUY
 
NO
 
 
* Gender:
 
MALE
 
FEMALE
 
 
* What is your home zip code?
 
CENTRAL PHILLY ZIP CODES: 19102, 19103, 19106, 19107, 19123, 19130, 19146, or 19147
 
ANOTHER CITY OF PHILADELPHIA ZIP CODE NOT LISTED ABOVE AND BEGINNING WITH 191..
 
SUBURBAN OR PHILADELPHIA METROPOLITAN AREA ZIP CODE
 
 
* Do you work outside the home?
 
YES
 
NO (SKIP NEXT QUESTION)
 
 
What zip code do you work?
 
DOWNTOWN PHILLY ZIP CODES 19102, 19103, 19106 OR 19107
 
ANOTHER CITY OF PHILADELPHIA ZIP CODE NOT LISTED ABOVE AND BEGINNING WITH 191..
 
OUTSIDE CITY OF PHILADELPHIA
 
 
* Including yourself, how many people live in your household?
   
 
 
* What is the highest level of education that you have obtained?
 
LESS THAN HIGH SCHOOL/GED
 
HIGH SCHOOL/GED
 
SOME COLLEGE
 
COLLEGE GRADUATE OR HIGHER
 
 
* Were you born between:
 
1945 OR EARLIER
 
1946 AND 1964
 
1965 AND 1980
 
1981 OR LATER
 
 
* How would you best identify your race or ethnicity?
 
WHITE
 
BLACK
 
HISPANIC
 
ASIAN
 
OTHER
 
 
 
Please point to the range that best describes your Annual household income in 2010: (SHOW LIST)
 
LESS THAN $25,000
 
$25,000 AND $40,000
 
$40,001 AND $100,000
 
MORE THAN $100,000
 
 
THAT'S IT. THANK YOU VERY MUCH FOR YOUR TIME.
 
 
SURVEY INTERVIEWER
 
FABIOLA
 
SALLY
 
SCOTT
 
 
 
* DAY OF WEEK
 
MONDAY
 
TUESDAY
 
WEDNESDAY
 
THURSDAY
 
FRIDAY
 
SATURDAY
 
SUNDAY
 
 
* TIME
 
8:15 AM TO 11:30 AM
 
11:31 AM TO 2:30 PM
 
2:31 PM TO 6 PM
 
 
* SURVEY DOOR LOCATION
 
ARCH EXIT C BLUE MOUNTAIN
 
ARCH EXIT B DIENNER'S
 
12TH EXIT 8 FAIR FOOD FARMSTAND
 
12TH EXIT 2 PEARL'S OYSTER BAR
 
FILBERT EXIT A CHOC BY MUELLER
 
FILBERT EXIT B DOWN HOME DINER
 
FILBERT EXIT C PIZZA BY GEORGE
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