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The company performs the service correctly the first time
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My online transactions are always accurate
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The company keeps my records accurately
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I receive prompt responses to my requests by e-mail or other
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The company quickly resolves problems I encounter
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The company employees give me prompt service
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| The company employees have the knowledge to answer my questions |
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The company employees properly handle any problems that arise
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| The company employees comply with my requests Ease of Use |
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| Using the company’s Web site requires a lot of effort |
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