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Surveys
2015
September
I
IT
IT
0%
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When there are technical matters with the network they are resolved quickly and effectively
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
The network allows me to undertake my processes efficiently and I don’t see any significant improvements required
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
Staff are being adequately trained to utilise the PC network to undertake their processes efficiently
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
Support from the “Service Desk” is handled in a professional, helpful and friendly manner
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
When there are technical matters with the core banking system they are resolved quickly and effectively
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
The core banking system allows me to undertake my processes efficiently and I don’t see any significant improvements required
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
I haven’t had any loss of efficiency in my processes due to the core banking system being unavailable
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
The delivery of IT implementations and solutions are handled in a professional, helpful and friendly manner
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
*
Overall in relation to IT support all matters are resolved in a timely manner
Strongly Agree
Somewhat Agree
Somewhat Disagree
Disagree
Verbatim comments describing feedback which assists in understanding IT Support can be enhanced or where it provides positive outcomes.
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