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Surveys
2015
May
I
IT Customer Survey
IT Customer Survey
IT Customer Survey
0%
Exit Survey
Hello:
You are invited to participate in our survey on the IT Support since the department was effectivity engaged.
In this survey, you will be asked short questions about your general view of IT services being delivered so far.
It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary.
It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.
Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jawwad. Ali at 056-4417458 or by email at the email address specified below.
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How satisfied are you overall with our customer support?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Please select the item/s that you mostly had issues with (Select all that apply)?
PC - Laptop/Desktop hardware issue
Network / connectivity issue
Software related / Business application
Telephony / Extension calling
None so far
How satisfied were you with how the support staff resolved your most recent problem?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
If your problem was not resolved, did our staff offer to follow-up after the call?
Yes
No
How long did it take for customer support to resolve your problem?
Less than 5 minutes
10 minutes to less than 20 minutes
20 minutes to less than 30 minutes
30 minutes or more
Next day
More than a day
Problem did not get resolved
How many times did you contact customer support before your problem was resolved?
Once
Twice
Three times
More than three times
Problem is still unresolved
Do you have any suggestions for improvement?
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