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Surveys
2017
April
I
IT Help Desk
IT Help Desk
0%
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How often do you use the services provided by the IT Help Desk?
Once a week
Once a month
Once a semester
Once a year
Never
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What issues do you most commonly have that the IT Help Desk has solved?
*
Where did you hear about our services?
Pre-College Tour
School Website
Email
Friend/ Fellow student
Professor/ Faculty Member
Class/ School event
Other
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
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Customer service experience
*
Time it took to resolve issue
*
Professionalism of staff
*
Staff's instructions on how to prevent issues in the future
*
Quality of service
*
Understanding of customers' needs
*
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
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Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
*
How valuable is this service to your success at NDU.
Very Valuable
Moderately Valuable
Does not apply
Not Valuable
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Do you have any suggestions for improvement?
*
What is your gender?
Male
Female
Prefer not to answer
*
What is your current standing?
Freshman
Sophomore
Junior
Senior
Faculty/Staff
Other
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