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  5. IT Helpdesk User Survey

IT Helpdesk User Survey

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When did you place your request with the IT Helpdesk?
 
During normal IT Helpdesk hours
 
Before or After hours
 
 
 
How did you contact the IT Helpdesk?
 
Called 1-800-989-0027
 
Email
 
Emergency Phone
 
Chat
 
Other
 
 
 
 
Timeliness of the technician in responding to your issue?
 
Excellent
 
Good
 
Fair
 
Poor
 
 
 
Timeliness of the technician in resolving your problem?
 
Excellent
 
Good
 
Fair
 
Poor
 
 
 
Based on your call, how would rate courtesy of the technician?
 
Excellent
 
Good
 
Fair
 
Poor
 
 
 
Based on your call, how would you rate the technician's knowledge of application or system?
 
Excellent
 
Good
 
Fair
 
Poor
 
 
 
Was your issue resolved to your satisfaction?
 
Yes
 
No
 
 
 
Please rate your overall experience with the IT Helpdesk on this issue. (1 being the lowest and 5 being the highest)
 
5
 
4
 
3
 
2
 
1
 
 
 
In the future what other services would like to see provided by the IT Helpdesk?
   
 
 
 
Any additional comments you would like to provide about your experience with the IT Helpdesk:
   
 
Please contact [email protected] if you have any questions regarding this survey.