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Surveys
2015
August
I
IT Support
IT Support
AIG IT Support Survey
0%
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How frequently you are facing problems in phones? (on average)
Multiple Times a Week
One Time a Week
Less than one time a week
Rarely
Never
How frequently you are facing problem with internet?
Multiple Times a Week
One Time a Week
Less than one time a week
Rarely
Never
How quickly were your IT needs taken care of?
Within Minutes
Within Hours
Within Days
Not taken care of
How often do you face Application/PC related problems
Multiple Times a Week
One Time a Week
Less than one time a week
Rarely
Never
How satisfied are you with the OVERALL quality of the service you received?
Very satisfied
Somewhat satisfied
Dissatisfied
The service was awful
Do you consider the problem resolved?
Yes
No
Was your question or issue resolved the first time you contacted AIGĀ ITĀ support?
Yes
No
How satisfied are you with the IT support experience?
How can we improve our IT services? We would sincerely appreciate your suggestions.
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