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  1. Surveys
  2. 2017
  3. February
  4. I
  5. IT Support
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Exit Survey
 
 
Bakery Cos. Team:

You are invited to participate in our IT Support Survey. We are using this survey to gauge our IT Support effectiveness over the past year. Your participation in this study is completely voluntary. Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Hunter Wilkinson via phone or email.

Thank you very much for your time and support. Please start with the survey now by clicking on the button below.
 
 
 
* Which facility do you work at?
 
 
 
* What technology tools do you use for your job (Select all that apply)?
 
I use a shared computer
 
Desktop Computer
 
Laptop
 
I access our network remotely
 
I don't like using technology, I'll stick with paper and pen

 
 
 
On average, how frequently do you contact IT Support with a request for help?
 
More than once a week
 
Once a week
 
Once a month
 
Once every few months
 
Once a year
 
I have never contacted IT Support
 
 
In regards to IT Support, how satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Helpfulness
-
* Knowledge and Expertise
-
* Speediness
-
* Professionalism
-
* Overall Service
-
 
 
 
Thinking back to your last IT Support request, how quickly did it take for IT to resolve your issue?
 
Less than one hour
 
Less than 2 hours
 
Less than 8 hours
 
Over 24 hours
 
Unresolved, I'm still having issues
 
Other
 
 
 
 
If you have any Comments/Suggestions that will help enhance and improve the level of IT support to meet your overall needs, please explain below:
   
 
 
If your comments/ suggestions request a follow up from IT Support, please fill out the form below (not required)
First Name : 
Last Name : 
Phone : 
Email Address : 
 
 
 
What is your preferred method of communicating with IT Support?
 
Email
 
Phone
 
In-Person
 
Other
 

 
Thank you for your participation in this survey. If you have any IT support needs going forward please email Tech Support at:
Tennessee: [email protected]
Georgia: [email protected]