JCPenny

How often do you conduct surveys?

daily

weekly

monthly

How would you rate your
overall satisfaction with us?

Completely unsatisfied

Somewhat unsatisfied

Slightly unsatisfied

Neither satisfied nor unsatisfied

Slightly satisfied

Somewhat satisfied

Completely satisfied

Which range includes your
age?

How long have you used
our products/service?

• Less than 6 months

• 1 year to less than 3 years

• 3 years to less than 5 years

• 5 years or more

Overall, how satisfied are you with your membership?

• Very satisfi ed

• Somewhat satisfi ed

• Neutral

• Somewhat dissatisfi ed

• Very dissatisfi ed

Do you think our prices are fair?

Completely unsatisfied

Somewhat unsatisfied

Slightly unsatisfied

Neither satisfied nor unsatisfied

Slightly satisfied

Somewhat satisfied

Completely satisfied

How often do you use the following benefits of discounts and membership card?

How often do you read our
newsletter?

How satisfied are you with our website?

• Very satisfi ed

• Somewhat satisfi ed

• Neutral

• Somewhat dissatisfi ed

• Very dissatisfi ed

Have you had any problems with any products you have brought and were you able to fix the problem?

Yes

Never

• Problem is still unresolved

problem was solved