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2012
September
J
Jean Coutu Orleans
Jean Coutu Orleans
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Thank you for taking the time to complete this survey by Jean Coutu Orleans. Your feedback is important to us in how we can better improve our service.
This survey should only take about 5 minutes of your time. Your answers will be completely anonymous and by filling out the survey you will be entered into a draw for a $100 Jean Coutu Orleans gift card.
Any questions marked with an asterisk (*) require an answer in order to progress through the survey.
If you have any questions about the survey,or would like to complete the survey in french by phone, please contact us at
[email protected]
or call 613-837-8689.
Employees of Jean Coutu and their families are not eligible for the Draw to be held on Nov 9th.
How long have you been purchasing make-up?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you use the following products?
Don't Use
Daily
Weekly
Monthly
Quarterly
Face Cream
Foundation
Lipstick
Eye Shadow
Nail Polish
List the most important factors in buying make-up:
Where do you tend to buy your make-up
In our store
Other Jean Coutu
Drugstore
Department Store
Specialty Store (e.g. The Body Shop)
Online
Mega store (e.g. Walmart)
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
If you do not shop with please list reasons:
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
Comment:
How likely are you to try new brands including Jean Coutu exclusive brands?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How often do you shop for make-up at Jean Coutu Orleans?
Always
Often
Sometimes
Not very often
Never
When buying make-up, such as foundation, eye make-up or lipstick, if any, which of these aspects tend to influence what you buy? If you wish to indicate more than one please add in the other box.
Technologically advanced/latest formula
Special offer or promotion
Contains extra benefits (e.g. UV filters, lift effect)
Well-known brand name
Attractive packaging
Brand IÂ’ve seen advertised
Hypo-allergenic
Not tested on animals
Cheapest price
Brand(s) IÂ’ve used before
Fragrance free
New product I havenÂ’t tried before
Prefer to buy exclusive/luxury brand
Specific type (e.g. Powder, liquid, crème)
Advice from in-store consultant
Free sample
Recommended by friend/relative
In-store display
Original features (e.g. colours, packaging, consistency)
Do not buy make-up
Other
Do you have any suggestions for improvement?
How would you rate our prices?
Lower
Same
Higher
Which of the following categories describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed
Student
Retired
Military
Homemaker
Prefer not to answer
Please enter a valid email to entered in the Draw. Draw to be held on first of November. We will not share or keep your email it will be erased after the draw. Please click other and enter your email in the box.
Other
Thank you for helping us understand your wants and needs
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