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  2. 2015
  3. September
  4. J
  5. JoyRoutes MVP Usability
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Hello, welcome to JoyRoutes MVP Usability Testing.
Please visit www.joyroutes.com and complete the below task before taking the survey.

Task: Book a 9 day holiday trip to Kerala for my family of 5

Subtasks: While performing the task you should:
a) You didn’t like the hotel allocated to you at one of the places. Change it.
b) You didn’t like the room allocated to you in another hotel. Change it.
c) You like to have more activities at a few different places. Add minimum 3 activities at 3 different places.
d) You don’t like one of the activity provided in the default itinerary. Remove it.
e) After seeing the top attractions at 2 different places in your itinerary you want to stay at those 2 places a little longer. Extend your stay for atleast one more day at both places.
f) Contact the local destination expert providing your holiday. (No need to get response)
g) Book your holiday.
h) After seeing your itinerary as pdf in your email you are not happy with a few things and want to change it. Come back to JoyRoutes website and login again. But this time imagine you have forgotten the password. Retrieve your password and change it to a new one. i) Once you login again view the trip you have booked. Make changes to it, save it and log out.
j) Have a facebook account? Please test if you can login with your FB account.
 
 
 
1. What is your age?
 
Below 18
 
18-24
 
25-34
 
35-54
 
55-64
 
65 or above
 
 
 
2. How likely are you to come back to JoyRoutes again for booking holidays.
 
Very likey
 
Likely
 
Somewhat likely
 
Unlikely
 
Extremely unlikely
 
 
3. Were you able to book your holiday on JoyRoutes without any external help or confusion? Rate the ease of using JoyRoutes on a scale of 10. 10 being most easy.
1 2 3 4 5 6 7 8 9 10
Ease of Use
 
 
 
4. Where did you get stuck/confused most while booking your holiday.?
   
 
 
 
5. Any suggestions to reduce these difficulties?
   
 
 
 
6. If JoyRoutes wasn’t there can you think of 2 other ways/websites you would book a holiday?
   
 
 
 
7. How likely are you to recommend JoyRoutes to a friend or colleague who is planning holiday?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
1. How easy do you think a new person can understand this platform and be able to book a holiday all by himself/herself? Rate on a scale of one to 10. 10 being most easy.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Customer Service
Overall
 
 
 
8. Three things you like most on JoyRoutes