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  5. JustUs Sports Officials, L.L.C. Customer Survey
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Questions marked with a * are required Exit Survey
 
 
* How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly As Needed (non-contracted)
* Varsity Boys Basketball
* Varsity Girls Basketball
* Junior Varsity Basketball
* MS Boys Basketball
* MS Girls Basketball
* Varsity HS Football
* JV Football
* 7-on-7 League Play
* 7-on-7 Tournament Play
* MS Flag Football
* Youth Recreation Football
* Youth Recreation Basketball
 
 
 
* Where did you hear about our services?
 
Direct Marketing (JUSO staff-to-customer)
 
Online/search engine/website
 
Referred by another JUSO Customer
 
Referred through League Administrator
 
Referred through DCSAA Administration
 
In-person self observation/selection
 
Other
 
 
 
 
* How would you rate your overall level of satisfaction with JUSO?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do you rate JUSO on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Quality of service
* Knowledge of Rules & Mechanics
* On-time/punctuality of staff
* Professionalism
* Game Management
* Invoicing/Billing experience
* Understanding of customers' needs
* Overall Customer service experience
 
 
 
* How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Have you ever recommended JUSO to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
* What best describes your role in your organization?
 
Principal/Head of School
 
League Director/Administrator
 
Athletic Administrator (School)
 
Head Coach
 
Assistant/Associate Coach
 
Student Intern
 
I'd prefer not to answer
 
Other