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| Areas under contract with Music Styling: |
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| Name of your local Music Styling representative: | | |
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| * Who is your current music provider? |
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Overall Satisfaction with Music Styling:
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| Music Styling Customer Service |
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| 1. Please rate your satisfaction with the Customer Service provided by Music Styling:
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2. Is the local representative responsive to your needs?
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| * 3. In the last 12 months, have you contacted your Music Styling or your local Music Styling representative for assistance? |
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| a) Was your enquiry related to PC/Software? |
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If 'Yes', what was the problem and was it resolved to your satisfaction? |
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| b) Was your enquiry related to Music Content? |
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If 'Yes', what was the problem and was it resolved to your satisfaction? |
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| c) Was your enquiry related to another issue? |
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If 'Yes', please describe your issue and was it resolved to your satisfaction? |
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| Music Styling provides Hardware (Host Computer) and Software (Music Player Application) for the music system, but not amplifiers or speakers |
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| 1. Please rate your satisfaction with the day-to-day operation of the Music Styling equipment:
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| 2. Do you think the music software platform could be improved? |
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If 'Yes', what features would you like to see added or changed? |
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| 3. Would you be interested in upgrading your technology if this would provide you with easier day-to-day operation and more frequently updated music? |
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| Music Styling works closely with the JW Marriott brand team to create bespoke tailored playlists that sonically capture the essence of JW Brand experience |
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| * Do you feel the JW Brand Music suitably matches the brand experience for the Public Areas of your hotel? |
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| Beyond the JW Marriott brand playlist, we add regional or other content to reflect the locale and unique needs of each hotel in the estate. |
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| * 1) Were you aware the Music Styling can regionally tailor the music selections at your property with up to 20% blend of specific regional music content? |
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| a) Is this a sufficient blend in your opinion? |
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| * 2) Do you feel the music is suitably tailored to your property? |
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If 'No', what changes would you make? |
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| The JW Brand music is updated on a Quarterly basis. |
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| * 3) When you receive your update do you feel that your music selection has been suitably refreshed? |
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| 4. What general feedback (positive or negative) have you received from your guests regarding the music? | | |
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| Additional Comments on Music Styling |
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| Please share any comments, suggestions or ideas on Music Styling content, service or software? | | |
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| We truly appreciate your time in providing Music Styling with your feedback |
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