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  1. Surveys
  2. 2011
  3. February
  4. K
  5. KDDI Support
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Date & Time:
 
 
Contact Information (if possible):
First Name : 
Last Name : 
Phone : 
Email Address : 
 
 
 
Ticket number (if you know):
   
 
 
 
Problem summary:
   
 
 
 
Your problem was solved?
 
Yes
 
No
 
 
 
If it is NO, please specify which point there is still problem?
   
 
 
 
What do you think KDDI's reaction time?
 
Very first
 
First
 
Normal
 
Slow
 
Very slow
 
 
 
Was it about how long?
 
within 30 min
 
1 hour
 
4 hours
 
8 horus
 
1 day
 
Other
 
 
 
 
Did KDDI peovide necessary expanaiton for a solution for you?
 
Yes, it is enough
 
Yes, to some extent
 
Not, enogh
 
Nothing
 
 
 
Are you comfortable/ happy with KDDI's solutions?
 
Yes, very confortable, happy
 
Yes, acceptable
 
Not, comfortable/ happy
 
Bad
 
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