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Surveys
2014
October
K
KIHAAD MAldives
KIHAAD MAldives
GUEST FEEDBACK
0%
Questions marked with an
*
are required
Exit Survey
*
HOW DID YOU HEAR ABOUT KIHAAD ?
Search Engine (eg. Google, Yahoo )
Travel Review Website (eg. TripAdvisor )
Online Travel Website (eg. Expedia.com, Booking.com, Agoda.com, Ctrip.com )
Travel Agency / Operators
Friend / Colleague Referral
Resort Travel Program
Other
*
HOW DID YOU MAKE YOUR RESERVATION ?
Resort Direct Telephone / Email
Resort Website - www.kihaad.com
Travel Agency / Operators
Online Travel Website ( eg.Expedia.com, Booking.com, Agoda.com, Ctrip.com )
Other
*
WAS THE RESERVATION HANDLED SMOOTHLY ?
Yes
No
FRONT OFFICE
QUALITY OF THE SERVICES
Excellent
Good
Average
Poor
N/A
Welcome greeting by the team
Check-in
Escorting to the room
Luggage service
Guest service & Requests
Booking requests
Front Office staff's responsiveness
Front Office staff's Courteousness
Check-out
Comments/Suggestions:
HOUSEKEEPING
QUALITY OF THE SERVICES
Excellent
Good
Average
Poor
N/A
Cleanliness of the room
Appearance & Interior
Room furniture
Comfortable bedding
Quality of amenities
Quantity of amenities
Cleanliness of the toilet
Trash bin disposal
Comments/Suggestions:
HOUSEKEEPING ( Continued )
QUALITY OF THE SERVICES
Excellent
Good
Average
Poor
N/A
Cleanliness of outdoor
Turn down Service at night
Housekeeping staff's responsiveness
Housekeeping staff's courteousness
Comments/Suggestions:
RESTAURANTS & BARS
Hanifaru Bay ( Main Restaurant )
QUALITY OF THE SERVICES
Excellent
Good
Average
Poor
N/A
Food quality of breakfast
Food quality of lunch
Food quality of dinner
Waiters' responsiveness
waiters' courteousness
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