KlareTech Customer Feedback

Hello: You are invited to participate in our Customer Feedback Questionnaire.
This questionnaire asks questions about our customer service. It will take approximately 5 minutes to complete the questionnaire. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Kelly Humphreys at 011 794 9684 or by email at [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

I Agree

How long have you been using our services for?

Less than 6 months

1 year to less than 3 years

3 years to less than 5 years

5 years or month

Other

Please rate the quality of the service you received

The customer service representative was courteous.

Which representative assisted you?

Which of the following qualities of the representative stood out (as being superior)?

What would best describe your experience with the customer service representative?

Kept me waiting on hold

Had to explain several times

Didn't know how to handle the problem

Has to ask other employees

Did not explain properly

Other

The customer service:

Gave me the wrong information

Didn't understand the question

Gave unclear answers

Couldn't solve the problem

No Improvement needed

Other

How satisfied are you with the following:

0

10

Website

-

Customer Service

-

Overall

-