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  2. 2013
  3. October
  4. L
  5. LAXERA
0%
 
 
YOUR FEEDBACK IS IMPORTANT TO US!



LAXERA PROFESSIONAL TEAM
 
 
 
* What is your gender?
 
Male
 
Female
 
 
 
* How did you get to know about LAXERA products?
 
Online
 
Friends
 
Salons
 
Retail shops
 
Other
 
 
 
 
* What attracted you to our products?
 
Brand Name
 
Product Overlook
 
Price
 
Verity
 
Quality
 
Other
 
 
 
How often do you use our products?
Don't Use Daily Weekly Monthly Quarterly
* Laxera Keratin Treatment
* Laxera Keratin Shampoo
* Laxera Keratin Conditioner
* Laxera Keratin Hair Mask
* Laxera Keratin Serum
* Argania Argan Oil
* Argania Shampoo
* Argania Conditioner
* Argania Hair Mask
* Argania Serum
 
 
* Where did you purchase our products? Select all that apply.
 
retail shop
 
salon
 
Online
 
Telephone order/catalogue
 
Through a dealer
 
Through an agent
 
Through a wholesaler
 
Other
 

 
 
 
* What is your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* Professionalism
* Purchase experience
* Quality of products
* Veriaty of products
* Post-purchase experience
* Understanding customers' needs
 
 
* How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
* How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* Which category best describes the functional area you work in?
 
Administration
 
Accounting
 
Business Development
 
Consulting
 
Engineering
 
Finance
 
Human Resources
 
Marketing/Sales
 
Public Relations
 
Strategy
 
Owner
 
Disturber
 
Wholesaler
 
Other
 
 
 
 
* How many people are in your organization?
 
1
 
2 - 4
 
5 - 9
 
10 - 24
 
25 - 49
 
50 - 99
 
100 - 249
 
250 - 499
 
500 and more
 
 
 
Do you have any suggestions for improvement?
   
 
All information provided here will be kept strictly confidential and will not be used for any other purpose.
THANK YOU FOR YOUR FEEDBACK
HAVE A NICE DAY:)