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Thank you for agreeing to take this survey. Your feedback is important to us. This will only take about 5 minutes.
This questionnaire is for RESEARCH purposes only. Please be assured that your information will be used solely for this research and will not be used for any other purpose. At no time will anyone try to sell you anything. |
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| * What was the main reason you cancelled your LifeLock membership? Please be as specific as possible in your response. | | |
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How well do you understand the service feature(s) that your LifeLock service(s) provided?
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* Thinking about the features of your LifeLock service(s), which was the most valuable? |
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* Thinking about the features of your LifeLock service(s), which was the least valuable? |
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How would you rate your level of agreement with the following statements? Please use a scale of 1 to 10, where 1 means you Completely Disagree, and 10 means you Completely Agree.
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How concerned are you about identity theft happening to you? Please use a scale from 1 to 10, with 10 being Extremely Concerned and 1 being Not Concerned at All.
Note: by “identity theft”, we are referring to a situation where someone uses your personal identifying information (like your Social Security number or credit card account number) to commit fraud or theft.
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* Please indicate if you currently have any of the services below. Please select all that apply. |
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* You mentioned you currently have identity theft protection / credit monitoring / credit report service(s). What service(s) do you currently use? Please select all that apply. |
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Is your identity theft protection / credit monitoring / credit report service...please select one.
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When did you acquire your identity theft protection / credit monitoring / credit report service?
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* While you had LifeLock service, how many members of your household were covered? Please select all that apply. |
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* And, which of the following memberships did you cancel? Please select all that apply. |
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* Thinking back to your LifeLock enrollment, which answer below best explains your initial interest in LifeLock? |
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In the next three months, how likely are you to re-enroll in LifeLock service?
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* What range best describes the total combined annual income of all the members of your household? Please select one. |
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* What is the highest level of education you have completed? Please select one. |
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* Which of the following best describes you? Please select one. |
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* Which of the following best describes your current marital status? Please select one. |
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* Which of the following best describes your race or ethnic background? Please select all that apply. |
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* WOULD YOU BE INTERESTED IN HAVING SOMEONE FROM OUR MARKETING TEAM CONTACT YOU TO PARTICIPATE IN A 15 TO 30 MINUTE PHONE DISCUSSION? Please keep in mind, there is no guarantee you will be contacted as we only have the opportunity to directly speak to a few randomly selected members. If you are contacted and participate you will receive a $25 gift card for participating. |
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Please provide your contact information. The discussion will last between 15 to 30 minutes. Again, if you are selected and participate, you will receive a $25 Gift Card for participating.
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