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  1. Surveys
  2. 2014
  3. October
  4. L
  5. Local vs Chain Restaurant Service Survey
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Try not to only use one experience to influence your answers but rather answer based on your experiences overall.

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How many times do you dine out per month?
 
2 or less
 
3-5
 
6-8
 
9 or more
 
 
 
Which type of restaurant do you prefer to dine at?
 
I strongly prefer corporate (chain) restaurants
 
I strongly prefer non-corporate local restaurants
 
I slightly prefer corporate (chain) restaurants
 
I slightly prefer non-corporate local restaurants
 
 
 
Do you agree with the phrase, "Guests will give a restaurant a second chance on food but not on service"?
 
Strongly Agree
 
Agree
 
Disagree
 
Strongly Disagree
 
 
 
Do you find that corporate service standards increase your dining experience?
 
Yes
 
No
 
I don't know
 
 
How would you rate restaurant service (overall) at these types of restaurants?
Non-Corporate local restaurants
Corporate (chain) restaurants
 
 
Please rate your experiences with corporate (chain) restaurants:
Server is friendly
Server greets me and my party in a reasonable amount of time (2 minutes or less)
Server is engaged in his/her work (not standing idle, on cell phone, chatting with co-workers)
Server is frequently present and attentive
Server promptly responds to my needs
Server refills my beverage after or without asking me
Server demonstrates menu knowledge and offers requests
I feel comfortable asking other staff members for something, not only my server
I enjoy the service experience at corporate (chain) restaurants
 
 
Please rate your experiences with non-corporate local restaurants:
Server is friendly
Server greets me and my party in a reasonable amount of time (2 minutes or less)
Server is engaged in his/her work (not standing idle, on cell phone, chatting with co-workers)
Server is frequently present and attentive
Server promptly responds to my needs
Server refills my beverage after or without asking me
Server demonstrates menu knowledge and offers requests
I feel comfortable asking other staff members for something, not only my server
I enjoy the service experience at non-corporate local restaurants
 
 
 
Are you likely to return to a corporate (chain) restaurant after experiencing poor service?
 
Yes
 
No
 
Maybe
 
 
 
Are you likely to re-visit a non-corporate local restaurant after experiencing poor service?
 
Yes
 
No
 
Maybe