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Surveys
2016
June
L
LON Development Test
LON Development Test
0%
Exit Survey
Thank you for participating in the internal development testing of the LON online mortgage application by TRU Mortgage. Please tell us a little bit about your experience.
*
What was the email address you used to create you LON account?
*
Which scenarios did you test (select all that apply)?
You can find this information in the lower right corner of your testing sheet.
A | Single borrower / purchase
B | Single borrower / refinance
C | Married co-borrower / refinance
D | Married co-borrower / purchase
E | Married co-borrower / BK
F | Choose your own adventure
*
Overall, how satisfied were you with the LON application?
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Very Dissatisfied
Extremely Dissatisfied
As a user, how would you rate your experience with the following:
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Very Dissatisfied
Extremely Dissatisfied
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Creating an account
*
Ease of navigation
*
Loan product availability
*
Loan pricing
*
Look and feel
Which of the following statements are TRUE (select all that apply)?
I received my three credit scores
I was able to find a rate and term that appealed to me
I received at least one error message that confused me
At least one loan was approved
At least one loan was not approved
Do you agree with the following statements:
Strongly Agree
Somewhat Agree
Neither Agree / Disagree
Somewhat Disagree
Strongly Disagree
*
The application was intuitive and easy to use
*
I was able to complete the application in less than 10 minutes
*
I believe my personal information is secure
*
I would feel confident selecting the product, rate, and terms on my own
*
I would recommend the application to others
Do you have any suggestions for improvement?
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