1. At which of the following stores, catalogs, or websites have you shopped or ordered from in the last 12 months? In which stores would you say you shop frequently?
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3. Which of the following stores, if any, are described by the statements below?
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4. Which of the following words or phrases best describes each of the stores listed below. (You may select as many or as few statements as apply for each store.)
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5. Which of the following statements (if any) describe your relationship with Lord & Taylor?
(on a scale of 1-5, 1 being "strongly disagree", 5 being “strongly agree”)
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6. How important are the following attributes in choosing where to shop?
(on a scale of 1-5, 1 being "not important", 5 being “very important”)
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7. How satisfied are you with Lord & Taylor on the following attributes?
(on a scale of 1-5, 1 being "very dissatisfied", 5 being “very satisfied”)
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8. How would you rate Lord & Taylor on their personnel and customer service?
(on a scale of 1-5, 1 being "never", 3 being "sometimes", 5 being "always")
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9. How would you rate Lord & Taylor on their policies and conveniences?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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10. How would you rate Lord & Taylor on its store environment?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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11. How would you rate Lord & Taylor merchandise on overall quality?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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12. How would you rate Lord & Taylor on their fit/sizing and style?
(on a scale of 1-5, 1 being "never", 3 being "sometimes", 5 being "always")
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13. How would you rate Lord & Taylor on their sales and promotions?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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14. On at typical visit to Lord & Taylor, in which of the following departments are you likely to visit or purchase items?
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15. About how many years have you been a Lord & Taylor shopper?
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16. Which of the following best describes you as a Lord & Taylor customer?
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17. What age range do you fall into?
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