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| What was the nature of your lates contact with us? |
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When you need repair or maintenance, you should be able to contact us quickly and easily.
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When you call us, our maintenance dept should handle your call courteously and professionaly.
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When you need emergency service, we should respond inmediately.
How Well are we doing on this factor? |
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When you need routine service, we should respond in a timely manner.
How well are we doing on this factor? |
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Our maintenance dept should be competent and knowledgeable about the work they do.
How well are we doing on this factor? |
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Our technical personnel should act in a courteous and professional manner.
How well are we doing on this factor? |
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When work is underway, we should communicate with you about its status and progress.
How well are we doing on this factor? |
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When we provide service, we should complete the work in a timely manner.
How well are we doing on this factor? |
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The work we do should be of high quality.
How well are we doing on this factor? |
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