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2013
February
M
Markedsundersøkelse for reisende i luftfarten
Markedsundersøkelse for reisende i luftfarten
0%
Exit Survey
Dear Passengers,
We are two students who are studying aviation at University of Tromsø. We are currently working on a logistics project where we are trying to improve the travel experience for the passengers.
For that purpose, we are very thankful if you would like to complete our survey. All answers are anonymous.
Thank you for your cooperation.
Gudjón Brinchmann and Christopher Ingvaldsen
-University of Tromsø
Gender
Female
Male
Age Group
18-24
25-32
33-42
43-52
53-62
63+
Purpose of travel
Business
Leisure
Both
How many times have you flown in the past 12 months? (Count a return trip as two)
Did you purchase the ticket yourself
Yes
No
Choose your 3 most valuable assets when traveling by air
Fast check-in
Fast security check
Fast boarding
Short connecting time between flights
On time performance
Information for passengers, when needed
Comfort/Good service
Other
Choose 3 things that could be improved (Rate from 1-3)
Check-in
Security check
Boarding
Comfort/Service
On-time arrival
Short connecting time between flights
Information for passengers, when needed
Other
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Finding your way around the airport
Terminal comfort and seating availablility
Cleanliness of puplic areas
Passport control
Flight information screens
Standard of airport shopping
Comments/Suggestions:
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