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Marketplace Seller survey

Jumia Marketplace Sellers Survey
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Hello:
You are invited to participate in our survey that asks questions about Jumia marketplace performance . It will take approximately 4 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions in order to serve you better.

Your survey responses will be strictly confidential.  If you have questions at any time about the survey or the procedures, you may contact Tope Hundeyin at 09037775547or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
What is your store name?
 
 
Other
 
 
 
 
What category of products do you sell? (Select all that apply)?
 
Weddings
 
Fashion (excluding Children’s Fashion)
 
Mobile phones only
 
Computing
 
Cameras & Electronics
 
Games & Consoles
 
Home & Office
 
Health & Beauty
 
Watches & Sunglasses
 
Baby, Toys, & Kids
 
Books, Movies and Music
 
Events and Tickets
 
Groceries
 
Furniture
 
Phone Accessories

 
 
 
Whatother platform do you sell on asides Jumia (Select all that apply)?
 
Konga
 
Kaymu
 
Dealdey
 
GTB sme Marketplace
 
None
 
Other
 

 
 
 
How is the relationship between you and your account manager?
 
Not Good
 
Okay
 
Good
 
Very Good
 
 
 
How fast does your account manager resolve your issues?
 
Too slow
 
Slow
 
Fast
 
Very Fast
 
 
 
What is the Most challenging aspect for you as a seller?
 
Uploading Products
 
Getting the Products live
 
Processing Orders
 
Pickup
 
Returns
 
Finance
 
 
 
How would you rate the Time taken to get products live?
 
Too slow
 
Slow
 
Fast
 
Very Fast
 
 
 
How would you rate the speed of pickup?
 
Too slow
 
Slow
 
Fast
 
Very Fast
 
 
 
How would you rate the level of returns?
 
Very low
 
Low
 
High
 
Very High
 
 
 
What is the best communication medium for you to contacted by your account manager??
 
SMS
 
Phonecall
 
Email
 
Whatsapp
 
BBM
 
Other
 
 
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