MARS Survey

Are you a member of Kiehl's or DF&CCO?

Kiehl's

DF&CCO

How long have you been on MARS?

Have everyone been trained on MARS

YES

NO

Does everyone feel comfortable with MARS?

YES

NO

Do you believe your teams need more educational tools for MARS? If so, regarding what portion of the system?

How does MARS enhance the customer experience?

What improvements to MARS would facilitate a better customer experience

Do you experience delays with MARS?

YES

NO

If yes, what portion of the MARS system causes delays? When and how often do you experience this?

Overall, does your team like MARS?

YES

NO