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  2. 2013
  3. May
  4. M
  5. May Staff Survey
0%
Exit Survey
 
 
At you client site over the last 6 months, have you had to manage conflict or communicate with a difficult client?
 
Yes
 
No
 
Comments
 
 
 
 
Did you feel prepared to manage this conflict or communication issue adequately?
 
Yes
 
No
 
Mostly
 
A little
 
Comments
 

 
 
 
Were you satisfied with the outcome of the conflict resolution or communication issue?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
Has not resolved yet and it has been over two weeks
 
Other
 
 
 
Please indicate the importance of the following in conflict or issue resolution.
Very Unimportant Somewhat Unimportant Neutral Somewhat Important Very Important
Previous experience in resolving conflict
Effective Communication
Support of the Apis partners and other Apis staff
Willingness of the client to participate in the solution
Previous training in communication or conflict management
The level of workplace stress
The amount of work that needs to be completed
 
 
 
How would you rate your capability to manage workplace stress and pressure over the last six months?
 
Very High
 
High
 
Neutral, I am coping well
 
Low, I have not managed my workplace environment well and have felt stressed
 
Comments
 
 
 
 
Would you value the opportunity to discuss workplace conflict, effective stakeholder engagement, managing difficult people, improving work performance and workplace stress and obtain some tools to help manage these better?
 
Yes
 
Maybe
 
No
 
Only if it doesn't take time out of my working/billing day
 
Too busy
 
Comment
 

 
 
How interested are you in finding out more about the following?
Very Interested Somewhat Interested Unsure Not Interested at all
Effective and Clear Communication
Conflict Resolution
Stakeholder Engagement
Understanding difficult clients
Stress Management
Leadership for complex working environments
Improving workplace performance
 
 
 
If Apis was to provide a consultant who could support you or your team with some tools to help improve client communication and manage conflict resolution, what format would you prefer?
 
Face to face meetings
 
A resource site on the Intranet
 
A series of breakfast meetings
 
A combination of the above
 
Other