McDelivery Survey

Were you able to get through the line (no busy tone encountered) with only ONE attempt?

Yes

No. Indicate how many attempts.

Was the call answered within THREE rings? If NO, around how many rings went through before the phone was answered?

Yes

No. Indicate how many rings.

Did the agent/order taker who answered the call greet you and introduced him/herself?

Yes

No

Did the agent/order taker have a pleasant tone of voice?

Yes

No

Did the agent/order taker suggest anything to complement or up-size your meal?

Yes

No

If you ordered fries, did the agent/order taker inform you that the quality of the fries will not be that good?

Yes

No

I did not order fries

Did the agent/order taker confirm your orders?

Yes

No

Did the agent/order taker thank you and asked you for repeat business?

Yes

No

Did the rider greet you upon giving out your order?

Yes

No

Was the rider courteous upon giving out your orders?

Yes

No