| |
Dear Business Partner,
Please help us serve you better by taking a few minutes of your time to tell us about your experience and levels of satisfaction with Johnson Controls. We appreciate your business and want to ensure that we exceed your increasing expectations. We are conscious about your time and this survey has been designed to take approximately 15 minutes, but lead to a lifetime of improvements!
Please start with the survey by clicking on the Continue button below.
|
| |
|
|
|
| About You (Because, it’s all about serving you better!)
|
|
|
|
|
|
| |
| 1. Which of following products, services or solutions do you know Johnson Controls for? |
| |
|
|
|
| |
| 2. From our capabilities in question 1, which would you like to know more about? | | |
|
|
| |
| 3. How would you rate your satisfaction level with Johnson Controls products and services? |
| |
If you have chosen Extremely dissatisfied or Dissatisfied, please take the time to elaborate the reason behind your dissatisfaction. If you have chosen Extremely dissatisfied or Dissatisfied, please take the time to elaborate the reason behind your dissatisfaction. |
|
| |
| 4. In your opinion how is the competition serving your needs better? (Please select all that apply) |
| |
|
|
|
| |
| 5. In your opinion what is Johnson Controls doing better? (Please select all that apply) |
| |
|
|
|
| |
| 6. How would you rate Johnson Controls on ease of doing business with? |
| |
If you have chosen Extremely dissatisfied or Dissatisfied, please take the time to elaborate the reason behind your dissatisfaction. If you have chosen Extremely dissatisfied or Dissatisfied, please take the time to elaborate the reason behind your dissatisfaction. |
|
| |
| 7. How can we make it easier for you to do business with Johnson Controls? | | |
|
|
| |
| 8. On a scale of 0 to 10, how likely are you to recommend Johnson Controls products and services to a friend, colleague or acquaintance? |
| |
|
|
| 9. How satisfied are you with your Johnson Controls sales representative on the following:
|
|
| | Extremely Dissatisfied | Extremely Satisfied |
| |
| |
|
| |
|
| |
|
| |
|
| |
|
|
| |
| 10. Would you like to have just one key contact from Johnson Controls for all products and services? |
| |
|
|
| |
11. How often do representatives and/or executives from Johnson Controls come to meet you?
(Very often = At least twice a week; Quite Often = About thrice in 15 days; Often = About once in 10 days) |
| |
|
|
| |
| 12. Have you been visited by senior management from Johnson Controls in the last three months? |
| |
|
|
| |
| 13. Would you like to meet senior management from Johnson Controls more? |
| |
|
|
| |
| 14. Have you planned major investments in people or facilities in 2013/2014? |
| |
Which part(s) of the Middle East or North Africa? |
|
| |
| 15. Do you find the range of our products and services comprehensive? |
| |
What product or service would you like us to add? |
|
| 16. Who are the top three suppliers (in order please) in the industry when it comes to :
|
|
|
|
| |
| 17. How would you like to buy Johnson Controls products and services |
| |
|
|
| 18. How satisfied are you with your Johnson Controls service technicians on the following:
|
|
| | Extremely Dissatisfied | Extremely Satisfied |
| |
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
|
| |
| 19. How long have you used Johnson Controls products and services? |
| |
|
|
| |
| 20. How do you prefer to be contacted? |
| |
|
|
Loading...
