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  1. Surveys
  2. 2013
  3. April
  4. M
  5. Melita
0%
Exit Survey
 
 
First think that comes to your mind when someone mentions Melita plc.?
 
Quad-play
 
TV
 
Internet
 
Mobile
 
Expensive
 
Cheap
 
Reliability
 
Speed/QOS
 
Other
 
 
 
 
Do you use Melita Mobile service?
 
No
 
Yes and not satisfied
 
Yes and satisfied
 
Yes and completely satisfied
 
 
 
Do you use Melita Television service?
 
No
 
Yes and not satisfied
 
Yes and satisfied
 
Yes and completely satisfied
 
 
 
Do you use Dreambox/Satellite/Streaming instead of Digital terrestrial television?
 
No
 
Just a little
 
Yes, a lot
 
Yes, completely
 
 
 
Do you use Melita Telephone service?
 
No
 
Yes and not satisfied with service
 
Yes and satisfied with service
 
Yes and completely satisfied with service
 
 
 
Do you use Skype or any other similar service instead of telephone/mobile service?
 
No
 
Just a little
 
Yes, a lot
 
Yes, completely
 
 
 
Do you use Melita Internet service?
 
No
 
Yes and not satisfied with service
 
Yes and satisfied with service
 
Yes and completely satisfied with service
 
 
 
Do you encounter with Melita any Technological barriers?
 
No
 
Yes, TV
 
Yes, Internet
 
Yes, Mobile
 
Yes, Telephone
 
Yes, helpline service

 
 
 
Do you feel any psychological barrier between Melita and the customer?
 
No
 
Yes, Shame
 
Yes, Guilt
 
Yes, Shyness
 
Yes, Fear
 
Yes, Uncertainty
 
Yes, Indecisivity
 
Yes, Mistrust
 
 
 
Do you feel any economic barrier between Melita and the customer?
 
No
 
Yes, all services
 
Yes, TV Yes, Mobile
 
Yes, Telephone
 
Yes, Internet