MIMA Customer Satisfaction

1. In thinking about your most recent experience with Acusis, was the quality of customer service you received:

Very Poor

Somewhat Unsatisfactory

About Average

Very Satisfactory

Superior

2. The process for getting your concerns (transcription/technical) resolved was:

3. The following questions pertain to the process by which your most issue was handled. Please indicate whether you agree or disagree with the following statements.

4. Which of the following qualities of the service stood out (as being superior)?

Technology

Quality

Turn-Around-Time & Handling of STATs

Customer Specific Adherence

5. Compared to the previous years, how have we performed on the following areas during the year 2009:

6. Are the doubt files percentage in the acceptable range?

Yes

No

Can be brought down

Suggestions/Recommendations (Please Specify):

7. Is the Doubt Files Trend Report helpful? Is there anything we can modify to make them more better?

Yes

No

Can be improved

Suggestions/Recommendations (Please Specify):

8. Given the recent quality complaints we had from dictators, Dr. Pachaidee & Dr. Graff, how would you rate our efforts in addressing the same?

9. How do you rate our e-mail responses listed below:

10. What is your opinion on the rejected files management?