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  1. Surveys
  2. 2011
  3. September
  4. M
  5. MKS planing needs
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Hello:
You are invited to participate in our survey.
The propose of this survey is to understand current MKS related needs and to identify the existing gaps. This in order to offer the optimal model and tools that will address these needs.
In this survey, approximately 20 Mul-T-Lock selling units and distributers will be asked to complete a survey that asks questions about MKS planing needs. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is very important for us. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Garry Tzur at 972-54-4902653 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Name
   
 
 
 
Country
   
 
 
 
What is the percentage of MKS sales of your total Mul-T-Lock business:
 
below 5%
 
between 5%-10%
 
between 10%-20%
 
between 20%-30%
 
more than 30%
 
 
 
Are you using the Masterpiece software for MKS planning:
 
YES
 
NO
 
 
 
If NO, what you are using instead? And why:
   
 
 
 
What is the Masterpiece software version you are working with:
   
 
 
 
How many people in your Mul-T-Lock organization use the Masterpiece software for MKS planning:
   
 
 
 
Does the MKS planning done by your customers as well:
 
YES
 
NO
 
 
 
How many customers use the Masterpiece software in your country:
   
 
 
 
From the MKS you supply in your region what is the split in percentage between the 2 MKS design methods:
Hierarchical method
Matrix method
0
 
 
 
How often it happens that you try and fail solving a MKS using the Masterpiece software and you ask for Mul-T-Lock Israel master department assistance:
 
often
 
rarely
 
once or twice
 
never
 
 
 
Please estimate the breakdown in percentage the size of the MKS that you are planning (the total should sum up to 100%):
Under 10 cylinders and keys
between 10-50 cylinders and keys
between 50-100 cylinders and keys
between 100-200 cylinders and keys
over 200 cylinders and keys
0
 
 
 
When planning a MKS from what number of MKS cylinders and keys you are using our Mul-T-Lock Israel master department assistance:
 
for all MKS
 
over 10 cylinders and keys
 
over 50 cylinders and keys
 
over 100 cylinders and keys
 
over 200 cylinders and keys
 
over 500 cylinders and keys
 
 
 
Please rate your general satisfaction level from the Masterpiece software:
 
very satisfied
 
satisfied
 
not sure
 
unsatisfied
 
very unsatisfied
 
 
 
How many times it happens in a yearly average that you loose MKS business because it has no available solution:
 
never
 
once or twice
 
between 2-5 times
 
between 5-10 times
 
more then 10 times
 
 
 
What is the avarage requested delivery time for MKS (especially the small-medium one's):
 
next day
 
several days
 
week
 
between week- 2 weeks
 
4 weeks
 
 
 
if it was possible what you would have changed in the software:
   
 
 
 
If it was possible to order online MKS, to your opinion how would it improve the MKS business:
 
very much
 
slightly
 
no change
 
will make it worse
 
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