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Exit Survey
 
 
Thank you for participating in this survey. We will be asking questions about various laboratory products including solvents, organics and inorganics, microscopy stains, chromatography columns, culture media, raw materials lab water and reagents. It is important to answer each question in the survey. There are no right or wrong answers. If you are unsure of the exact answer, please provide your best guess.

Your inputs are very important to us. They will be kept strictly confidential and used in aggregate with other respondents. We estimate that this will take roughly 15-20 minutes.
 
 
 
 
Please indicate your name.
   
 
 
 
Company working for:
   
 
 
 
Position in the Company working for:
   
 
 
 
In which industry is your company operating? Please check:
 
Food
 
Beverage
 
Academe Research
 
Government Research
 
Independent Research
 
Third-Party (testing) Laboratory
 
Clinical/Diagnostic Laboratory
 
Pharmaceutical
 
Cement
 
Mining
 
Power/Energy
 
Cosmetics
 
Semiconductor
 
Chemicals
 
Electronics
 
Palm Oil
 
Other
 
 
 
 
* Based on your knowledge, what is your company’s market share in the industry?
   
 
 
 
* How much of your annual revenues go to chemical and laboratory equipment purchase?
   
 
 
Which is your preferred route of purchase? Please provide a split for the frequency of purchase from each route (i.e. 80% directly from manufacturers and 20% from distributors) and the advantages and/or disadvantages for each route.
% Advantages Disadvantages
* Directly from manufacturers
* Through Distributors
 
 
Based on your knowledge, what are the costs of your company's latest purchases of laboratory equipment these past five years? Note: Laboratory equipment includes testing apparatus and machines used for analysis such as chromatographs, spectrophotometers, cytometers, etc. (Examples are AAS, HPLC, AAS, FTIR, ICP). Laboratory equipment does not include desks, cabinets and other laboratory furniture.)
Year Acquisition Cost Annual Maintenance Cost
Gas Chromatography (GC)
High Performance Liquid Chromatography (HPLC)
Polymerase Chain Reactor (PCR)
Infrared Spectrophotometer (IR)
Fourier Transform – Infrared Spectrophotometer (FT-IR)
Inductively Coupled Plasma (ICP)
UV-Visible Spectrophotometer (UV-Vis)
Mass Spectrophotometer (MS)
 
 
 
Which of the following equipment are you planning to acquire in the next 1-3 years:
 
Gas Chromatography (GC)
 
High Performance Liquid Chromatography (HPLC)
 
Polymerase Chain Reactor (PCR)
 
Infrared Spectrophotometer (IR)
 
Fourier Transform – Infrared Spectrophotometer (FT-IR)
 
Inductively Coupled Plasma (ICP)
 
UV-Visible Spectrophotometer (UV-Vis)
 
Mass Spectrophotometer (MS)
 
Other
 

 
 
 
In your opinion, how much would you estimate the value (in IDR) of laboratory consumables (chromatography column, cuvettes, pipette tips, filter paper, etc.) and chemicals used by your laboratory in a month? Please check:
 
Less than 1 million
 
1 million – 99.99 million
 
100 million – 199.99 million
 
200 million – 299.99 million
 
300 million – 399.99 million
 
400 million – 499.99 million
 
500 million – 599.99 million
 
600 million – 699.99 million
 
700 million – 799.99 million
 
800 million – 899.99 million
 
900 million – 999.99 million
 
1 billion and up
 
 
 
Has your spending of laboratory products (i.e. solvents, reagents, laboratory equipment and related consumables) increased in the past 3 years? Please check and indicate the rate of change in percentage and market drivers that led to this trend.
 
Yes, it increased
 
No, it decreased
 
No change
 
 
 
* How much was the increase, in percent (%)?
   
 
 
 
* How much was the decrease, in percent (%)?
   
 
 
 
* What are the reasons for such changes happened in your spending?
   
 
 
 
Do you expect your spending on laboratory products (i.e. solvents, reagents, laboratory equipment and related consumables) to increase in the next 1-3 years? Please check and indicate the expected rate of change in percentage, and potential factors that would drive this trend.
 
Yes, it will increase
 
No, it will decrease
 
No change
 
 
 
* How much will be the increase, in percent (%)?
   
 
 
 
* How much will be the decrease, in percent (%)?
   
 
 
 
* What do you think are the reasons for such changes in your spending?
   
 
 
How important is each of the following attributes when choosing your brands/suppliers?
Very Important Somewhat Important Can't Say Somewhat Not Important Not Important at All
* Quality
* Brand
* Price
* Lead time (delivery)
* Aftersales service
* Reputation as supplier
 
 
In your opinion, how much spending goes for each of the following products monthly? Kindly indicate percentage below:

Percentage
Solvents
Inorganics (salts, acids, bases)
Organics
Microscopy stains
Chromatography columns
Culture media
Raw materials (i.e. API)
Lab water purification (filters)
Reagents
 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
BASF
 
Kirsch
 
Lohman
 
Macco
 
Merck Millipore
 
Pall
 
Sartorius

 
 
 
Which among these suppliers is your most used brand?
 
BASF
 
Kirsch
 
Lohman
 
Macco
 
Merck Millipore
 
Pall
 
Sartorius
 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
BD
 
Corning
 
GE Healthcare Life Sciences (Whatman)
 
Invitrogen
 
Merck Millipore
 
Partec
 
Sigma-Aldrich

 
 
 
Which among these suppliers is your most used brand?
 
BD
 
Corning
 
GE Healthcare Life Sciences (Whatman)
 
Invitrogen
 
Merck Millipore
 
Partec
 
Sigma-Aldrich
 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
Elga
 
Merck Millipore
 
Pall
 
Sartorius
 
Thermo-Fisher

 
 
 
Which among these suppliers is your most used brand?
 
Elga
 
Merck Millipore
 
Pall
 
Sartorius
 
Thermo-Fisher
 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
Ajax
 
HACH
 
JT Baker or Mallinckrodt-Baker
 
Merck Millipore
 
SAMART – Smart Lab
 
Waters

 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
Ajax
 
HACH
 
JT Baker or Mallinckrodt-Baker
 
Merck Millipore
 
SAMART – Smart Lab
 
Waters

 
 
 
Which among these suppliers is your most used brand?
 
Ajax
 
HACH
 
JT Baker or Mallinckrodt-Baker
 
Merck Millipore
 
SAMART – Smart Lab
 
Waters
 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
3M
 
BD (DIFCO)
 
Merck Millipore
 
Sartorius
 
Thermo-Fisher (Oxoid)

 
 
 
Which among these suppliers is your most used brand?
 
3M
 
BD (DIFCO)
 
Merck Millipore
 
Sartorius
 
Thermo-Fisher (Oxoid)
 
 
How satisfied are you with your most used supplier/brand (i.e., Answer in Q7.1) in terms of overall performance?
Extremely Satisfied Very Satisfied Satisfied Somewhat Satisfied Not Satisfied
*  
 
 
Please rate how much you agree or disagree that your most used supplier/brand (i.e., Answer in Q7.1) delivers on the following attributes:
Definitely Agree Somewhat Agree Can't Say Somewhat Disagree Definitely Disagree
* Supplies good quality products
* Reliable brand
* Affordable price
* Short lead time/Fast delivery service
* Provides helpful sales service
* Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
BASF Kirsch Lohman Macco Merck Millipore Pall Sartorius
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
BD Corning GE Healthcare Life Sciences (Whatman) Invitrogen Merck Millipore Partec Sigma-Aldrich
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
Elga Merck Millipore Pall Sartorius Thermo-Fisher
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
Ajax HACH JT Baker or Mallinckrodt-Baker Merck Millipore SAMART – Smart Lab Waters
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
3M BD (DIFCO) Merck Millipore Sartorius Thermo-Fisher (Oxoid)
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier