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  2. 2015
  3. June
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  5. MM Indonesia Mini Survey - Iris
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Exit Survey
 
 
Thank you for participating in this survey. We will be asking questions about various laboratory products including solvents, organics and inorganics, microscopy stains, chromatography columns, culture media, raw materials lab water and reagents. It is important to answer each question in the survey. There are no right or wrong answers. If you are unsure of the exact answer, please provide your best guess.

Your inputs are very important to us. They will be kept strictly confidential and used in aggregate with other respondents. We estimate that this will take roughly 15-20 minutes.
 
 
 
 
Name of Respondent
   
 
 
Position
   
 
 
Company
   
 
 
In which industry is your company operating? Please check
 
Food
 
Clinical/Diagnostic Laboratory
 
Semiconductor
 
Beverage
 
Pharmaceutical
 
Chemicals
 
Academe Research
 
Cement
 
Electronics
 
Government Research
 
Mining
 
Palm Oil
 
Independent Research
 
Power/Energy
 
Third-Party (testing) Laboratory
 
Cosmetics
 
Other
 
 
 
 
Based on your knowledge, what is your company’s market share in the industry?
   
 
 
 
How much of your annual revenues go to chemical and laboratory equipment purchase?
   
 
 
Which is your preferred route of purchase? Please provide a split for the frequency of purchase from each route (i.e. 80% directly from manufacturers and 20% from distributors) and the advantages and/or disadvantages for each route.
%AdvantagesDisadvantages
Directly from manufacturers
Through distributors
 
 
Based on your knowledge, what are the costs of your company's latest purchases of laboratory equipment these past five years?
Note: Laboratory equipment includes testing apparatus and machines used for analysis such as chromatographs, spectrophotometers, cytometers, etc. (Examples are AAS, HPLC, AAS, FTIR, ICP). Laboratory equipment does not include desks, cabinets and other laboratory furniture.)
Year of Acquisition Acquisition Cost Annual Maintenance Cost
Gas Chromatography (GC)
High Performance Liquid Chromatography (HPLC)
Polymerase Chain Reactor (PCR)
Infrared Spectrophotometer (IR)
Fourier Transform – Infrared Spectrophotometer (FT-IR)
Inductively Coupled Plasma (ICP)
UV-Visible Spectrophotometer (UV-Vis)
Mass Spectrophotometer (MS)
 
 
Other laboratory equipment purchases in the past five years, if any.
Equipment Year Acquisition Cost Annual Maintenance Cost
Other equipment
 
 
 
Which of the following equipment are you planning to acquire in the next 1-3 years:
 
Gas Chromatography (GC)
 
Infrared Spectrophotometer (IR)
 
UV-Visible Spectrophotometer (UV-Vis)
 
High Performance Liquid Chromatography (HPLC)
 
Fourier Transform – Infrared Spectrophotometer (FT-IR)
 
Mass Spectrophotometer (MS)
 
Polymerase Chain Reactor (PCR)
 
Inductively Coupled Plasma (ICP)
 
Other
 

 
 
 
In your opinion, how much would you estimate the value (in IDR) of laboratory consumables (chromatography column, cuvettes, pipette tips, filter paper, etc.) and chemicals used by your laboratory in a month? Please check:
 
Less than 1 million
 
1 million – 99.99 million
 
100 million – 199.99 million
 
200 million – 299.99 billion
 
300 million – 399.99 million
 
400 million – 499.99 million
 
500 million – 599.99 million
 
600 million – 699.99 million
 
700 million – 799.99 million
 
800 million – 899.99 million
 
900 million – 999.99 milliom
 
1 billion and up
 
 
 
Has your spending of laboratory products (i.e. solvents, reagents, laboratory equipment and related consumables) increased in the past 3 years? Please check and indicate the rate of change in percentage and market drivers that led to this trend.
 
Yes, and this increased by _____%
 
No, and this decreased by _____%
 
No change
 
 
Indicate rate of change and reason(s) for change, if any
   
 
 
 
Do you expect your spending on laboratory products (i.e. solvents, reagents, laboratory equipment and related consumables) to increase in the next 1-3 years? Please check and indicate the expected rate of change in percentage, and potential factors that would drive this trend.
 
Yes, and this increased by _____%
 
No, and this decreased by _____%
 
No change
 
 
Indicate rate of change and potential market driver(s), if any
   
 
 
How important is each of the following attributes when choosing your brands/suppliers?
Very Important Somewhat Important Can't Say Somewhat Not Important Not Important
Quality
Brand
Price
Lead time (delivery)
Aftersales service
Reputation as supplier
 
 
In your opinion, how much spending goes for each of the following products monthly? Kindly indicate percentage below:
Percentage
Solvents
Inorganics (salts, acids, bases)
Organics
Microscopy stains
Chromatography columns
Culture media
Raw materials (i.e. API)
Lab water purification (filters)
Reagents
 
 
Other expenditures, if any and its percentage. Otherwise, write N/A
   
 
 
 
Referring to the product with highest monthly spending, who are your current suppliers/brands?
 
 
 
Which among these suppliers is your most used brand?
 
 
 
How satisfied are you with your most used supplier/brand in terms of overall performance?
 
Extremely Satisfied
 
Very Satisfied
 
Satisfied
 
Somewhat Satisfied
 
Not Satisfied
 
 
Please rate how much you agree or disagree that your most used supplier/brand delivers on the following attributes:
Definitely Agree Somewhat Agree Can't Say Somewhat Disagree Definitely Disagree
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
 
Under which business segment does your top supplier fall under?
 
Process Solutions
 
Biosciences
 
Lab Water
 
Advanced Analytics
 
Microbiology (Biomonitoring)
 
 
To which brands/suppliers do you associate each attribute below the most?
Pall Sartorius Merck Millipore Macco BASF Lohman Kirsch
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
Merck Millipore Sigma-Aldrich GE Healthcare Life Sciences (Whatman) Invitrogen BD Corning Partec
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
Elga Sartorius Thermo-Fisher Pall Merck Millipore
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
JT Baker or Mallinckrodt-Baker Merck Millipore Waters Ajax HACH SAMART – Smart Lab
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier
 
 
To which brands/suppliers do you associate each attribute below the most?
Thermo-Fisher (Oxoid) 3M BD (DIFCO) Sartorius Merck Millipore
Supplies good quality products
Reliable brand
Affordable price
Short lead time/Fast delivery service
Provides helpful sales service
Good reputation as supplier