MNP | QuestionPro

What is your gender?

Female

Male

Your Age Bracket?

Where do you belong as a Stakeholder? (Multiple selections is allowed)

A Regulator

A Telecom Operator

A Telecom Subscriber

Do you have active Mobile number from any of the GSM Operators in Nigeria?

Yes

No

Which of the GSM Operators did you subscribe to? (Multiple selections is allowed)

MTN NIGERIA

GLOBACOM

ETISALAT

AIRTEL NIGERIA

What is your Mobile line plan? (Multiple selections is allowed)

Post paid

Prepaid

How would you rate the amount your mobile operator charges you monthly in terms of tariff charges per minute for voice calls and per megabytes of data? (For Postpaid – in terms of ‘’Bills’’ while For Prepaid – Recharge/ Top Up)

Low

Medium

High

How satisfied are you with your Mobile Telecom Operator?

Completely Satisfied

Quite satisfied

Moderately satisfied

Slightly satisfied

Completely Dissatisfied

You can provide additional comment to clarify your answer in Question 8?:

If your rating for Question 8 was either slightly satisfied or completely dissatisfied, please tick the reason(s) for your dissatisfaction?

Connectivity is very poor

The Tariff rates are high

Frequent dropped calls

The network coverage is poor

Bad Customer Service

Desired Service packages not made available

Other (please Specify)