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2014
October
M
MTR Corporation Limited
MTR Corporation Limited
Survey on satisfaction level towards MTR Corporation Limited
對香港鐵路有限公司的滿意程度調查
0%
Exit Survey
I am a distance learning student of Oxford Brooks University.You are invited to participate in our survey on the satisfaction level towards MTR Corpoation Ltd. We will not use your responses to sell any products or services to you. It will take a few minutes to complete the questionnaire.To complete this survey, simply click on the button, please be reminded to save the file after completion and return it on or before 15th October 2014 at
[email protected]
. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
我是Oxford Brooks University 遙距課程的學生,現在想邀請你對香港鐵路有限公司的滿意程度進行調查。你所提供的資料會作於我個人的學術用途,不涉及任何的銷售產品或服務。我誠意邀請各下用幾分鐘的時間完成這份調查。請按一下按鈕,當填寫完問卷請按儲存,並在2014年10月15日或之前電郵至
[email protected]
感謝各位的參與!.
Personal Information
*
Name 姓名
:
*
Age 年齡:
:
*
Email Address 電郵地址
:
1) Overall, how satisfied are you service provide by MTR?
你對港鐵的整體服務滿意程度?
Pool 非常不好
Bad 不好
Average 一般
Good 好
Excellent 非常好
2) How satisified are you with the followings in MTR?
請你為港鐵的滿意程度作出評分?
Very Dissatisfied
非常不滿意
Not Satisfied
不滿意
Neutral
一般
Satisfied
滿意
Very Satisfied
非常滿意
Fare 乘車價格
Cleanliness 乾淨
Facilities 設施
Awaiting time for transit 候車時間
Staff assistance 員工幫肋
3) How satisfied on the followings facilities provided by MTR?
請你為港鐵提供的設施滿意程度作出評分?
Very Dissatisfied
非常不滿意
Not Satisfied
不滿意
Neutral
一般
Satisfied
滿意
Very Satisfied
非常滿意
Air-conditioner 冷氣
Wide-gates 闊的出閘口
Seats 坐位
Escalator & lifts 自動扶梯 及升降機
Tickets machine 買車票機
Customer service counter 客戶服務處
Giant-way-finding signboards
大型指示牌
Platform door 月台閘門
4) What is/ are the main reason(s) of choosing MTR as transportation tools? (You can choose more than 1 option)
請問你選擇港鐵作為交通工具的主要原因是 (可以多過1個選擇)?
Fare 乘車價格
Cleanliness 乾淨
On time arrival 準時到達目的地
Environment 環保
Safety facilities 安全設施
Awaiting time for transit 候車時間
Special offer or discount 特別優惠或折扣
Staff service quality員工服務質素
Other, please specify 其他, 請列明
5) Are you shareholder of MTR?
你是否是港鐵的股東?
Yes 是
No 不是
6) What is / are the mainreason(s) to buy shares in MTR?
(You Can choose more than 1 option)
請問你選擇購買港鐵的主要原因是 (可以多過1個選擇)?
Increase in share price 會增加股價
More dividend receive 派多股息
Favourable future prospect 前景樂觀
Majority shareholders of Governement 政府是大股東
Other, specify 其他, 請列明
Please SAVE the file before sending out. Thank you! 請大家儲存檔案再寄出郵件,多謝。
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