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Exit Survey
 
 
How well this navigator understood your concerns?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
N/A
 
 
 
The navigator matched me with an accurate service provider?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
N/A
 
 
 
The navigator matched me with an accurate service provider?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
N/A
 
 
 
How long have you been using services for mental health in our community?
 
a) 1-6 months
 
b) 6-12 months
 
c) 1-2 years
 
d) More than 2 years
 
e) Don’t remember
 
f) Never
 
 
 
Are the assessors responsive to your issues?
 
Yes
 
No
 
N/A
 
 
 
Have you experienced improvement while using our services?
 
a) Very little
 
b) Rarely
 
c) Never
 
d) Significantly
 
e) Totally
 
 
 
What do you think about the services being provided at NAMI HUGS?
 
a) Moderate
 
b) Very high
 
c) Very low
 
d) High
 
e) Low
 
 
 
If I had other choices, I would still get services from this agency
 
a) Moderate
 
b) Very high
 
c) Very low
 
d) High
 
e) Low
 
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