This free survey is powered by
  1. Surveys
  2. 2014
  3. October
  4. N
  5. NGR Client Feedback Survey DRAFT
0%
Exit Survey
 
 
Thank you for taking the time to complete this survey. It should only take you 5 to 10 minutes to complete and your feedback will be used to help us continually improve the way we deliver our services. 

Newgate Research is ISO20252 accredited and is a member of the Association of Market and Social Research Organisations (AMSRO) and is bound by the Australian Privacy Principles (APPs), which are approved by the Federal Privacy Commissioner. To view our Privacy Policy please click here.

If you have any technical issues with the survey please contact Katherine Rich at Newgate Research on (03) 9611 1850 or [email protected].

Please start the survey now by clicking on the Continue button below.

 
 
 
0 1 2 3 4 5 6 7 8 9 Don't know 10
1. How would you rate Newgate Research’s performance on the professionalism of its people
 
 
 
2. Regarding your rating of [insert rating number] for professionalism of staff, please outline your reasons for giving that score, and any suggestions you have about how Newgate Research could improve in this respect?
   
 
 
 
What makes you feel that way about Newgate Research’s performance?

Please be as specific as possible.
   
 
 
 
3. What are the sorts of things you think Newgate Research does really well?
   
 
 
 
4. And what are some of things you think Newgate Research could improve upon?
   
 
 
5. How would you rate Newgate Research’s performance in the following areas?
Very poor

0

1

2

3

4

5

6

7

8

9 		Excellent

10
N/A Don't
know
Look and feel of reports and presentations
Usefulness of the research insights to your decision-making
Value for money
Suitability of their research methods and question design
Responsiveness to your queries and requests
Professionalism of its people
Quality of research reporting
Ability to understand your research needs
Quality of in-person research presentations
Timeliness of report delivery
Quality of the analytical insights
Ease of dealing with its people
 
 
 
Not at all
likely		Extremely
likely


0

1

2

3

4

5

6

7

8

9

10 		Really
don't
know
6. How likely would you be to consider using Newgate Research’s services in future if you had a research need?
 
 
 
Not at all
likely		Extremely
likely
0 1 2 3 4 5 6 7 8 9 10 Don't
know
7. How likely are you to recommend Newgate Research to a colleague or someone you know from another organisation?
 
 
 
8. Could you tell us more about why you are not very likely to recommend Newgate Research to a colleague or someone from another organisation?

We would really appreciate your honest feedback.
   
 
 
 
9. Do you have any other comments, feedback or suggestions on how Newgate Research can better assist organisations like yours in future?

Please be as specific as possible.