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  5. NGR Client Feedback Survey V1
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Exit Survey
 
 
Thank you for taking the time to complete this five minute survey and giving us feedback to help us continually improve the way we deliver our services. 

As noted, it will not be possible for us to link your comments with you or your organisation unless you agree to this by providing your name at the end of the survey. Newgate Research is ISO20252 accredited, a member of the Association of Market and Social Research Organisations (AMSRO), and bound by the Australian Privacy Principles (APPs).To view our Privacy Policy please click here.

If you have any technical issues with the survey please contact Katherine Rich at Newgate Research on (03) 9611 1850 or [email protected].

Please start the survey now by clicking on the Continue button below.


 
 
 
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1. Overall, how do you rate Newgate Research’s performance working with your organisation?
 
 
 
2. What makes you feel that way about Newgate Research’s performance?

Please be as specific as possible.
   
 
 
 
3. What are the sorts of things you think Newgate Research does really well?
   
 
 
 
4. And what are some of the things you think Newgate Research could improve upon?
   
 
 
5. How do you rate Newgate Research’s performance in the following areas?
Very poor
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N/A
Quality of in-person research presentations
Ability to understand your research needs
Professionalism of its people
Responsiveness to your queries and requests
Suitability of its research methods and question design
Usefulness of research insights to your decision-making
Value for money
Ease of dealing with its people
Look and feel of reports and presentations
Quality of research reporting
Quality of analytical insights
Timeliness of report delivery
 
 
 
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6. How likely would you be to consider using Newgate Research’s services in future if you had a research need?
 
 
 
Not at all
likely		Extremely
likely


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7. How likely are you to recommend Newgate Research to a colleague or associate?
 
 
 
8. Please tell us a bit about why you are not very likely to recommend Newgate Research to a colleague or associate?

We would really appreciate your honest feedback.
   
 
 
 
9. Do you have any other comments, feedback or suggestions on how Newgate Research can better assist organisations like yours in future?

Please be as specific as possible.
   
 
 
 
10. Having completed this survey, please indicate if you would prefer that your feedback remains unattributable or if you are happy for it to be attributable to you.

We would appreciate attributable feedback as it helps us better understand where we have done well or not so well and we can share the feedback with the relevant team-members if appropriate. However, we do understand if you would prefer to remain anonymous.

Note that your feedback will be for internal use only. If we would like to use it as a testimonial or similar, we would seek your permission first.
 
Happy for my feedback to be attributable to me
 
Prefer my feedback to remain unattributable to me
 
 
 
Please enter your name:
   
And the name of your organisation: