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| Are you pleased with Nodus’ response time to your initial e-mail/phone call support request? |
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| Did the Technical Care Specialist carefully listen to your problem and grasp the issue quickly? |
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| Were you satisfied with your Technical Care Specialist’s level of technical expertise? |
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| Were your phone calls and/or e-mails returned within promised callback times? |
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| Did the Technical Care Specialist display a positive and professional attitude during your support experience? |
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| Were you happy with the amount of time it took Nodus to resolve your support issue? |
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| Overall, are you happy with how Nodus resolved your support request? |
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| Do we have permission to use you as a reference and publish this survey on our company website? |
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