NPS-English

Welcome to STC Enterprise Survey,

We are constantly trying to improve our service and would like to hear your feedback on how we performed. This short survey will only take few moments to complete.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Please provide us with the required information

* Participate Name :
* Customer Name :
Phone :

Based on your experience with STC Enterprise Buisness, how likely are you to recommend us to a friend or colleague?

«Very Unlikely						Very Likely»
0	1	2	3	4	5	6	7	8	9	10

Thank you for your score. What is the main reason that you gave this score?

(Please select the most appropriate reasons from below- You can select multiple answers)

A: Product Performance

Mobile Coverage & Quality: Voice and Internet

Landline Performance

Data Circuit Performance

Other

B: Technical Faults

Time to close ticket

Awareness about trouble ticket status

Quality of on-site repair

Repeated faults for the same issue

Other

C: Account Management

Availability and responsiveness of account manager

Communication skills

Product Knowledge

Complaints follow-up

Other

D: Call Center

Call Center agent attitude

Call Center agent knowledge

Awareness of the issue

Other

E: Billing

Bills format and ease of use

Accuracy of bills

Timing of bills

Other

F: STC offers and products

Service Offering

Pricing

Regular communication of latest offerings and products

Other

G: Delivery of Services

Time to deliver services

Awareness about service order status

Proficiency of STC installation technicians

Other

Do you have any other comments you would like to make? We read all comments and value your input.