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Surveys
2014
February
O
OCEAN HELPDESK : Customer Satisfactory Survey
OCEAN HELPDESK : Customer Satisfactory Survey
Customer Feedback Survey
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How well did OCEAN support representatives listen to you?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
How clear was the information OCEAN support representatives gave you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
How knowledgeable were OCEAN support representatives in your opinion?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How helpful were OCEAN support representatives?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
How long did you have to wait before OCEAN Support representative began to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of users' needs
How would you rate your overall level of satisfaction with OCEAN Support team?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Do you have any suggestions for improvement?
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