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How would you rate your overall satisfaction with us?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
If you have any additional comments in regards to your overall satisfaction with us then please include them in the field below.
   
 
 
Please rate us on the following attributes:
Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied
Customer service
Professionalism
Quality of products/ser vices
Customers’ needs
Sales staff
Price
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our products/services?
   
 
 
 
How likely is it that you would recommend us to a friend/colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How satisfied are you overall with our customer support?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How satisfied were you with how the support staff resolved your most recent problem?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
If your problem was not resolved, did our staff offer to follow-up after the call?
 
Yes
 
No
 
 
Please rate our customer service representative on the following attributes.
Very Poor Poor Fair Good Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions
 
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