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2011
September
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OMC Survey
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How would you rate your overall satisfaction with us?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
If you have any additional comments in regards to your overall satisfaction with us then please include them in the field below.
Please rate us on the following attributes:
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Customer service
Professionalism
Quality of products/ser vices
Customers’ needs
Sales staff
Price
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our products/services?
How likely is it that you would recommend us to a friend/colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How satisfied are you overall with our customer support?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
How satisfied were you with how the support staff resolved your most recent problem?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
If your problem was not resolved, did our staff offer to follow-up after the call?
Yes
No
Please rate our customer service representative on the following attributes.
Very Poor
Poor
Fair
Good
Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions
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