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  1. Surveys
  2. 2015
  3. May
  4. O
  5. Organisational Communication- Housing Office
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Exit Survey
 
 
Hello:
You are invited to participate in my survey Business Communication- Housing Office. In this survey, approximately 15 people will be asked to complete a survey that asks questions about Part 1. Staff -Know How Part 2. Staff Satisfaction and Part 3 Customer Complain Management. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be used for my Business Communication Class at UMUC with Prof Smooth. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me Roma Rozanska- Steffen at 0049 17647297709 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Part 1. What is your highest education?
 
Middle School
 
High School
 
Some College
 
College/ Degree BA
 
College/ Degree MA
 
Higher
 
 
 
Part 1.
How long have you been working for Housing Office?
 
1-5 years
 
5-10 years
 
10-15 years
 
15-20 years
 
 

Part 1
Have many weeks of training did you have prior to starting your current position?
 
1-2 Weeks
 
2-3 Weeks
 
3-4 Weeks
 
4-5 Weeks
 
More then 5 Weeks
 
 
 
Part 1.
Do you feel that you need more professional training in order to improve your work?
 
Yes
 
No
 
 
 
Part 1.
If you crossed yes for more professional training please check topics of training that would interest you?
 
1. Law and regulations
 
2. Office Organisation
 
3. Telephoning and Emailing
 
4. TIme Management
 
5.Technical Construction Training
 
6. Dealing with Complaints
 
 
Part 2.  Are you satisfied with your working time?
 
Yes
 
No
 
 
Part 2.Are you satisfied with your salary?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
Part 3.How many customer complaints a week do you have to handle?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
 
 
Part 3. Do you feel you have enough back up to deal with customers complaints?
 
Not at all satisfied
 
Slightly satisfied
 
Moderately satisfied
 
Very satisfied
 
Completely satisfied
 
 
 
Part 3. Are you satisfied with communication between contractor and housing office?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Completely satisfied
 
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