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Hello, my name is XXXX and I am callin from OSN,
You are invited to participate in our survey [OSN Plus HD box]. And it will take approximately [5 minutes] to complete the questionnaire.
Thank you very much for your time and support. |
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| After the download, did your box display video OK without any error message displayed? |
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| Can you playback recorded programs? |
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| Have you had any failed recordings? |
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| Can you comment on the live pause feature? | | |
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| Are you able to rewind live paused TV? |
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| What do you think about the picture quality via HDMI output for HD and SD channels? | | |
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| What do you think about the audio? For example: Do you notice any Sync issues? | | |
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| Have you connected your STB to a Surround Sound / Dolby Home Theatre system? |
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| Is the sound in sync with the picture? |
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| Have you noticed any black screens during reboot or any other time? |
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| What bandwidth do you subscribe to at home? |
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| Who is the internet service provider you are dealing with? (Example: Du, Etisalat). | | |
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| Have you been to the new OSN On Demand Service (by selecting the red button on remote control)? |
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| Did you have any problems navigating the menu structure? Not being smooth to navigate and not having the program pictures appear quickly are examples of some problems. |
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| Please playback "13 assassins" with playback setting as Automatic. Note: Playback setting can be found in Menu>Settings>User Preferences>OSN On Demand Set Up. Do you see buffering? (Buffering would take 1 min max). | | | | Does the movie start? | | |
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| Have you tried the search feature? (HOW: By clicking OK on A-Z. Movie pictures would appear in a line on top of the screen (this is known as the sushi bar) use the search (green button) feature. Please try to search for movies and note down your observations. | | |
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| Have you tried the filter feature? (HOW: By clicking OK on A-Z. Movie pictures whould appear in a line on top of the screen (this is known as the sushi bar) use the filter (red button) feature. Please try to filter for programs and note down your observations | | |
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| How many programs have you downloaded and watched on Osn On Demand? | | | | Do you have any observation on video and sound quality? | | |
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| Please perform a speed test and note down your speed. [HOW: Menu – settings – system setup – ip setup – DHCP=Yes - Press Green button]. | | |
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| Have you tried the Original Osn On Demand Service?[HOW:Press the RED button then scroll down and select Osn On Demand again to take you to the original On Demand service]. Observations: | | |
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| Do you have any other issues or comments? | | |
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