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You are invited to participate in our survey for Hot Panini Test Market. Your responses to these surveys will be used to continuously improve our planning and execution of future new product launches and programs. Please take a few minutes to provide your feedback to the following questions.
If you have questions at any time about the survey or the procedures, you may contact Alf Au at 905-339-5982 or by email at [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| * What is your position at the restaurant? |
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| * Could you effectively train and prepare your Team Members with the materials provided? |
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| * Is there any other training material or training tool that you would like to see for future roll outs? |
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| Please provide details in regards to the type of training tool(s) you would like to see for future roll outs. | | |
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| * Did your District Manager conduct an in-restaurant training session with the Owner and Management Team? |
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| * On a scale of 1 to 5 (1 being Very challenging and 5 being No issues), please rate your experience with space capacity for thawing Panini Bread at room temperature? |
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| * Were your Team Members able to use the Mandoline effectively to slice red onions into rings? |
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| Please explain any challenges your Team Members experienced with the Mandoline. | | |
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| * Which shift is responsible for daily cleaning of the Panini Press? |
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| * Did you experience challenges with having all the lunch items ready by 10:00am (i.e. Chicken Strips, Chicken Pieces, Mac & Cheese, Chili and all required Soups)? |
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| Please explain any challenges your restaurant experienced with having all lunch items ready by 10:00am. | | |
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| * Do you adjust the sandwich unit layout between breakfast and lunch? |
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| * Did your Team Members experience any difficulties with learning the builds? |
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| Did your restaurant develop any strategies for learning the builds? | | |
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| On a scale of 1 to 5 (1 being Difficult and 5 being Easy), please rate the following in regards to the new Panini pocket wrap?
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| * Were there occasions when Guests ordered Paninis and as a result your Team Members needed to pull a vehicle ahead in the drive-thru? |
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| Please explain the situation(s) that led to pulling a vehicle ahead. | | |
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| * What is the average service time for a Panini in your restaurant? |
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| * On a scale of 1 to 5 (1 being Very difficult and 5 being Easy), please rate the level of difficulty your Team Members experienced with ringing in Paninis on the POS system? |
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| What was difficult and how can we improve it? | | |
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| * Please indicate your equipment layout from left to right |
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| * In which of the following areas, if any, did you experience stockouts from your distribution centre that stopped your restaurant from selling Hot Paninis? (Check all that apply) |
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| Did you experience more waste than you expected?
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| * Did the Marketing program and the POP material adequately communicate the Hot Panini promotion? |
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| * Would you like to see any other POP elements used for national roll out? |
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| What other POP elements you would like to see? | | |
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| Hospitality/Guest Feedback |
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| * Did you receive any Guest feedback in regards to the Hot Panini? |
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| Please share some of the feedback you received from your Guests. | | |
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| Please provide specific examples of any challenges you experienced | | |
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| Would you change anything relating to the Hot Panini test prior to National Launch? | | |
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| If you have any comments about the test market that weren’t captured by the questions in the survey, please note them below. | | |
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