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  1. Surveys
  2. 2011
  3. February
  4. P
  5. Passenger Survey
Exit Survey »
 
 
TRAVELING ON KLIA EKSPRES / KLIA TRANSIT

1. Have you travelled on KLIA Ekspres or KLIA Transit in the last 2 years?
 
Yes, on KLIA Ekspres
 
Yes, on KLIA Transit
 
Yes, on both services
 
 
 
2. What was the purpose of your travel?
 
Business travel
 
Leisure travel/ holiday
 
Commute to/ from my work place
 
Other
 
 
 
 
3. Why did you choose to travel on KLIA Ekspres or KLIA Transit? (You can choose more than one answer)
 
The fastest way to and from the airport
 
Service reliability
 
Value for money
 
Recommendation from family/ friend
 
Station is close to my house/ office
 
Promotion package (e.g. Group Saver/ Easy Card/ Monthly Travelcard)

 
 
 
TICKETING, BOARDING & ONBOARD THE TRAIN

1. Where did you buy your train ticket?
 
ERL Ticket Counter
 
www.KLIAekspres.com
 
Other website
 
Hotel
 
Other
 
 
 
TICKETING

2. How would you rate the following areas?
Excellent Good Average Poor Unacceptable N/A
Efficiency of ticketing staff
Attitude of ticketing staff
Information provided by ticketing staff
Ticket machine
 
 
BOARDING

3. How would you rate the following areas?
Excellent Good Average Poor Unacceptable N/A
Departure information
Gate boarding
Train punctuality
Handling of delayed departure
 
 
ON-BOARD

4. How would you rate the following areas?
Excellent Good Average Poor Unacceptable N/A
Onboard cleanliness
Seat comfort
Cabin temperature
On-Board infotainment system
Other facilities (toilet, luggage rack, overhead rack, disabled facilities)
 
 
WEBSITE

1. Please indicate your perception of our website www.KLIAekspres.com
Excellent Good Average Poor Unacceptable N/A
Design/ layout
Ease of navigation
Speed
Information
Ease of ticket purchase
Overall rating
 
 
 
AWARENESS

1. Have you seen any of our advertisements in the last 2 years?
 
No, I have not seen any advertisement
 
Newspaper
 
Magazine
 
Billboard
 
Street buntings
 
TV/ radio
 
Onboard the train
 
Internet (e.g. website, facebook)
 
 
 
2. What did you remember from the advertisement? (You can choose more than one answer)
 
Promotional fares
 
Train visual
 
KLIA Ekspres – The Fastest Airport Transfer in Kuala Lumpur
 
Website/ online purchase
 
VIP Service
 
KLIA Transit to LCCT (KT2LCCT)

 
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